Bridges Liaison

Global • Columbus, OH

13h • Hybrid

About The Position

The Bridges Liaison serves as the primary case management professional for emancipated and transitional-aged youth enrolled in the Bridges Program. This position partners closely with young adults, community providers, housing resources, employers, educational institutions, and internal teams to develop individualized plans that promote stability, self-sufficiency, and long-term success. The Bridges Liaison provides services in office, home, school, employment, and community settings while maintaining compliance with all program, state, and agency requirements. You should be accurately described as: A happy warrior who thrives on leading from the front with strategic thinking. A solid communicator in search of decisions that deliver real results. A problem-solver, financial steward, and one who excels at collaboration. Ridiculously passionate about the company’s success, growth, and program quality.

Requirements

• Minimum of 21 years of age
• Bachelor’s degree in a human services-related field and a minimum of 2 years’ experience working with young adults with emotional or behavioral problems
• Valid Driver’s License
• Limited Liability Auto Insurance Coverage of 100/300/100
• Organizational, and Written/Oral Communications skills
• Must have the skills necessary to navigate and execute software (i.e. Microsoft offices, Databases, Electronic Health Records, Dashboards, etc.)
• Successful completion of all required Criminal Background checks and drug screenings per state and company regulations
• Physical demands of the role: requiring apartment set up; which may require lifting or carrying materials and assembling furniture items e.g., tables, chairs, end tables, etc.
• Ability to lift and carry supplies and/or equipment, up to 50 lbs.
• Ability to adhere to scheduled and unplanned deadlines
• Willingness to travel and attend training
• Successful completion of all required training pertaining to job

Responsibilities

• Coordinate intake, eligibility determination, enrollment, and ongoing participation in the Bridges Program
• Develop collaborative relationships with young adults built on trust, accountability, and person-centered planning
• Complete comprehensive assessments and develop individualized case plans that support independent living goals
• Coordinate housing, education, employment, healthcare, financial literacy, transportation, and other supportive services
• Conduct required face-to-face contacts within established program standards
• Encourage participation in independent living programming, support groups, and community resources
• Monitor progress toward established goals and modify service plans as needed
• Maintain timely, accurate, and complete documentation within the Electronic Health Record
• Complete all required assessments, eligibility documentation, case plans, VPA documentation, tier determinations, and other program-specific documentation
• Ensure all Bridges documentation is accurately maintained within Ohio SACWIS and other required systems
• Prepare reports, court documentation, and other required records
• Close cases appropriately when eligibility requirements are no longer met or services are voluntarily discontinued
• Maintain compliance with all agency, state, licensing, and funding requirements
• Participate in rotating on-call responsibilities
• Respond appropriately to crisis situations utilizing sound clinical judgment and established agency protocols
• Document critical incidents within required timelines
• Immediately report concerns related to abuse, neglect, safety risks, suicidal ideation, housing instability, or other situations requiring intervention
• Collaborate with supervisors and community partners to ensure youth safety
• Develop and maintain productive relationships with courts, housing providers, schools, employers, behavioral health providers, and community agencies
• Participate in court hearings and advocate for the needs of enrolled young adults
• Work collaboratively with internal departments to coordinate services and improve outcomes
• Support teammates and contribute to a positive, solution-focused work environment
• Participate in team meetings, supervision, required training, and quality improvement activities
• Maintain current knowledge of Bridges regulations, Independent Living best practices, and community resources
• Contribute to continuous improvement initiatives that strengthen program quality and client outcomes
• Perform additional duties as assigned
• Practice ruthless pragmatism
• Engage in peer-to-peer feedback
• Know and live the Necco Corporate Culture Principles
• Embody the three essential virtues of humble, hungry, and smart
• Drive your Individual Performance Scorecard
• Adhere to and contribute to the Necco meeting structure

Benefits

• We value diversity and are committed to creating an inclusive and equitable work environment.
• We embrace individuals of diverse backgrounds, experiences, and perspectives.
• We believe that a diverse team fosters innovation and creativity, and we actively seek candidates from all races, ethnicities, religions, genders, sexual orientations, abilities, and ages to join our organization.
• We are dedicated to providing equal opportunities for employment and advancement to all qualified individuals, and we encourage applicants of all backgrounds to apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level