Bridal Specialist - New York City

Vivienne Westwood • New York, NY

5h • Onsite

About The Position

Vivienne Westwood Bridal is seeking an organized, detail-oriented, and proactive Bridal Specialist to support the day-to-day operations of our Bridal Department as having bridal appointments two days a week. This role is ideal for someone with strong administrative skills, excellent communication, sales expertise in luxury or bridal and a passion for luxury fashion and client experience. The successful candidate will, in addition to Sales, will assist the Bridal Manager with appointment coordination, client communications, order administration, reporting, ensuring a seamless experience for our brides throughout their journey.

Requirements

• Previous administrative experience, preferably within luxury retail, bridal, fashion, hospitality, or a client-facing environment
• Strong proficiency in Microsoft Excel, including spreadsheets, reporting, and data management
• Advanced knowledge of Microsoft Outlook, including email correspondence, calendar management, and appointment scheduling
• Proficiency in Microsoft Word for document creation, formatting, and reporting
• Excellent written and verbal communication skills
• Strong attention to detail with a high level of accuracy
• Exceptional organizational and time-management skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Professional, polished, and client-focused approach
• Ability to work independently while maintaining strong collaboration with the Bridal Manager and wider team

Nice To Haves

• Previous bridal sales experience a plus
• Experience with CRM systems and client database management preferred

Responsibilities

• Manage bridal inquiries via email and telephone
• Coordinate bridal appointments, fittings, consultations, and gown collections for bridal manger and self.
• Maintain appointment calendars and scheduling systems
• Follow up with clients regarding orders, payments, and upcoming appointments
• Provide exceptional client service while representing the Vivienne Westwood brand
• Maintain professional written correspondence with clients, vendors, and internal teams in a timely manner.
• Maintain accurate client records and order tracking systems
• Assist with invoice preparation, deposits, balances, and payment documentation
• Organize bridal files, measurement records, and fitting notes
• Support shipping, delivery coordination, and collection appointments
• Prepare weekly and monthly reports for management
• Assist with data entry, record keeping, and document management
• Liaise with internal teams regarding gown production, deliveries, and alterations
• Monitor order timelines and communicate updates to clients
• Assist with inventory management of samples, veils, and accessories
• Support showroom preparation and presentation standards
• Assist with special bridal events and trunk shows as required
• Maintain confidentiality and professionalism at all times
• Ensure all records and documentation are accurate and up to date
• Support the Bridal Manager with operational projects and administrative tasks
• Contribute to a positive and collaborative working environment
• Follow company policies and procedures at all time

Benefits

• Bridal commission scheme
• Staff discounts
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Perkbox Discounts and Wellness Hub
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Training and hands-on experience
• Opportunities to build new skills and gain valuable industry knowledge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed