Part Time Bridal Sales

Davids Bridal • Cincinnati, OH

2d • Onsite

About The Position

The Bridal Sales Stylist is responsible for providing and maintaining a positive, friendly, empathetic, and professional selling experience for all customers. This role involves delivering 5-Star Customer Service, achieving sales goals, and contributing to store operations. As a brand ambassador, the Stylist embodies the values and critical success factors of the David's Bridal brand. Key responsibilities include managing customer flow using various systems, preparing for appointments, building customer relationships, identifying the perfect gown, promoting alterations and personalization services, ensuring accurate measurements, maintaining store standards, and offering loyalty programs.

Requirements

• High school diploma or an equivalent degree.
• 1-2 years prior retail experience in an apparel, service or specialty store environment is preferred.
• Prior experience with computerized POS system is preferred.

Nice To Haves

• Prior retail experience in an apparel, service or specialty store environment.
• Prior experience with computerized POS system.

Responsibilities

• Provide and maintain a positive, friendly, empathetic, and professional selling experience with all customers.
• Deliver 5-Star Customer Service to all David’s Bridal customers.
• Achieve sales goals and productivity by expertly following selling behaviors.
• Perform duties related to the presentation and operations of the store.
• Welcome all customers with genuine, friendly enthusiasm over the phone and in person.
• Use all systems to manage customer flow and deliver a 5-star customer experience (Appointments/Customers/Point of sale system).
• Use iPad tools to research and enthusiastically communicate information to the customer.
• Provide exceptional service to multiple customers at one time and contribute to the store achievement of 5-Star Customer Service.
• Proactively address customer concerns with confidence and know when to escalate to leadership.
• Prepare for customer appointments by reviewing customer profiles, favorites, and preparing a fitting room.
• Build relationships by welcoming customers, asking questions, and listening to understand expectations and needs.
• Strive to identify the perfect gown/dress in the customer’s first three try-ons.
• Review Timeline Calendar and set future appointments aligning to customer needs; follow up with customers.
• Communicate the importance of alterations in perfecting the dress for her event.
• Promote all alterations services and personalization options.
• Partner with Alterations Specialists to set up appointments to personalize and fit gowns/dresses.
• Assist store team in achieving a goal of 80% conversion of brides sold to Alterations appointments.
• Ensure proper measurements are taken and entered into events as required for ordering dresses and minimizing returns and exchanges.
• Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience.
• Report any broken or damaged equipment to store management.
• Maintain high dress code standards.
• Offer David’s Bridal loyalty & partners program.
• Respond promptly to all customer questions providing product and service information.
• Build relationships to meet or exceed customer satisfaction and loyalty.
• Maintain David’s Bridal hourly sales productivity standards by utilizing the 5-Step Selling Process.
• Support all cash wrap behaviors and processes transactions with accuracy.
• Maintain knowledge of and follow procedures for special order dresses.
• Consistently achieve a 65% or greater platform conversion.
• Consistently achieve add-on goals (headpiece 75%, foundations 10%, shoes 20%).
• Set come back appointments for the complete wedding party.
• Become a trusted advisor by completing training and continually building product knowledge and fashion trend expertise.
• Strive to become a Circle of Excellence member by exceeding sales targets.
• Execute new processes, behaviors, contests, and programs as assigned.
• Perform duties and tasks as assigned by store management including promotion and sign set up, merchandising and visual changes, markdowns, and inventory counts.
• Actively support the store team to achieve sales, service, and operational goals.
• Accurately clock in and out for all scheduled shifts, breaks, and meals.
• Follow all loss prevention, security processes, and policies.
• Focus on own development and learning, complete all training as assigned.
• Celebrate successes of team members.
• Share sales expertise and product knowledge with fellow stylists.
• Be open to coaching and feedback to improve behaviors and/or processes.
• Capitalize on feedback from coaching conversations with managers.
• Complete all required myLearning courses within the first 90 days and remain current with myLearning Curriculum.
• Match words with actions to build trust and respect.
• Strive to achieve results through determination and commitment.
• Keep going during difficult or challenging times/situations.
• Build and maintain positive relationships within and across teams.
• Perform additional duties as needed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED