Breast Navigator

Beth Israel Lahey Health•Cambridge, MA

19h•Onsite

About The Position

The Breast Navigator for the Hoffman Breast Center plays a vital role in guiding patients through the continuum of breast health care, particularly those undergoing screening and diagnostic mammography. This role serves as a critical liaison between patients, families, and clinical providers. This role ensures seamless coordination of care from diagnosis through treatment and follow-up, focusing on improving patient outcomes, enhancing satisfaction, and reducing barriers to care. The Breast Navigator provides logistical assistance to optimize patient outcomes and satisfaction.

Requirements

Strong communication and counseling skills.
Ability to work independently and collaboratively.
Ability to manage multiple cases and coordinate care across disciplines.
Proficiency in EMR systems and Microsoft Office.
Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment.
Vaccination against influenza (flu) as a condition of employment.

Nice To Haves

Bachelor’s degree
Breast Health Navigator Certification
Minimum 3–5 years of clinical nursing experience in women’s health or breast care

Responsibilities

Serve as the primary point of contact for patients with abnormal imaging results or cancer diagnosis, guiding them through the healthcare system.
Coordinate scheduling for diagnostic imaging, biopsies, consultations, and surgical procedures.
Reviews relevant medical and surgical history with the patient and communicates relevancy to their ongoing surgical evaluation.
Serves as a liaison between patient, surgeon and the primary team.
Facilitates interaction and communication with health care staff and providers to ensure the proper work up is completed.
Track patient progress, interventions, and outcomes to ensure continuity and quality of care.
Maintains and assists with obtaining outside images.
Educate patients and families about breast imaging findings, procedures, and treatment options.
Assist in identifying high-risk patients and refer them to appropriate specialty clinics.
Actively participate in interdisciplinary team meetings and case reviews.
Build relationships with internal departments (radiology, social services, rehab, etc.) and external providers.
Contribute to quality improvement initiatives and data analysis related to patient outcomes.
Contribute to the development of patient care pathways and protocols.