TurtleJacks West Kelowna Breakfast Server - Breakfast

Days Hospitality Limited Careers•West Kelowna, BC

4d•Onsite

About The Position

Our philosophy is “to be great you need to have great people”. Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you. Every person that enters our restaurant should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into to your, sharp, sophisticated look with your professional uniform, punch in at the time clock and energetically join your teammates in the restaurant. You may be preparing to join a shift or open the restaurant for business. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service and care! As we open the restaurant, we focus on cleanliness and preparedness. First impressions are essential to repeat business. How does the restaurant smell? Is it fresh, but without the smell of cleaning chemicals? Are the table chairs centred and clean? Table and bar tops clean to the touch and not sticky from the previous night? You are confident the restaurant looks great and you prepare to welcome your hotel guests and locals with a smile and cheerful attitude. The restaurant can be a lively place and should be a comfortable place for guests to gather however, we can’t do it alone. Throughout the day you will be in constant communication with your supporting team. Did you know that some guests aren’t aware of our specialty items, whether that be a local craft beer or a tasty food item from our chef!! I see an up selling opportunities in the future! As the morning the restaurant gets busier and a contagious buzz envelops the room. Don’t forget you are their ambassador to our hotel, surroundings and city. You may have to juggle some of those talents you have, make sure they know all the great products the restaurant and hotel has to offer, maybe make them a reservation for dinner, or let them know about some upcoming events. By the time you leave you are more than satisfied that your guests are all taken care of having a great time in our restaurant.

Requirements

Some experience in guest/customer service.
Flexibility to work a variety of shifts.
Understanding that SERVICE is the key to any successful business.

Nice To Haves

Enthusiastic, Attentive and Approachable
Ensuring our guests and team mates feel comfortable.
Organized & Communicative
Clear, concise communication between team members and guests alike creates a smooth operation.
Effective Multi-Tasker
Personal interactions, phones, emails and on-going projects are always in play.

Responsibilities

Greet and make every person that enters the restaurant feel like a guest.
Prepare to join a shift or open the restaurant for business.
Meet every guest with exceptional service and care.
Ensure the restaurant is clean and prepared for business.
Welcome hotel guests and locals with a smile and cheerful attitude.
Communicate with supporting team members.
Inform guests about specialty items, local craft beers, and chef's specials.
Upsell food and beverage items.
Act as an ambassador for the hotel, surroundings, and city.
Inform guests about restaurant and hotel offerings.
Make dinner reservations for guests.
Inform guests about upcoming events.
Ensure guests are taken care of and having a great time.
Follow company policies such as checking IDs and ensuring no one is over-served.
Stay one step ahead of guest’s needs, including recording and acting on their preferences.
Handle guest orders, requests, questions, and concerns.
Handle cash and credit transactions.
Maintain a calm and welcoming demeanor while multitasking.
Handle guest interactions simultaneously with daily cleaning and preparation tasks.
Listen respectfully to guest complaints, empathize, and work towards a resolution.
Loop in a manager if necessary to ensure a satisfactory resolution to guest complaints.
Follow all company and brand standards to sell available products.
Use an upselling approach to food and beverage orders.