Breakfast Attendant

Avion Hospitality Employee Services LLC•Nashville, TN

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About The Position

The Breakfast Attendant, described in the posting as a Complimentary Attendant, provides courteous, efficient service to hotel guests as part of the complimentary food and beverage service. The role requires familiarity with hotel-brand standards, guest expectations, and the distinctive characteristics of the hotel and local area. The attendant serves food and beverages, supports food-service operations, and helps maintain clean, stocked, and organized service areas.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Willingness and ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
Meet the legal age to serve alcoholic beverages and pass a responsible-serving course such as TIPs, if required by the property.
Obtain and provide a Food Handlers card when required by city, county, or state.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations calmly and professionally.
Understanding of hotel products and guest services.
Positive attitude and willingness to learn, support team members, and respond positively and optimistically to guests and coworkers.
Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Ability to prepare high-quality drinks, including specialty coffee and tea, specialty cocktails, and other beverage requests, as required by the hotel.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to deal effectively with internal and external customers and staff, including people requiring patience, tact, and diplomacy.
Ability to perform job functions with attention to detail, speed, and accuracy.

Responsibilities

Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance according to hotel standards and the hotel's varying scheduling needs.
Maintain a professional appearance and wear the proper uniform and name tag.
Comply with hotel standards and regulations to support safe and efficient operations.
Serve guests' food and beverage needs professionally and identify services that could enhance their stay.
Greet and seat guests promptly.
Ensure menus are clean and presentable.
Clear, clean, and reset tables and hotel spaces as requested or directed.
Keep bar, food, and service areas stocked, organized, clean, and neat, and complete side work each shift.
Accommodate guest requests or offer appropriate alternatives.
Communicate with other departments about in-house VIPs and special requests or needs.
Support food and beverage service as needed, including dishwashing, restocking equipment, cleaning work areas and floors, and moving trash to designated areas.
Answer the telephone according to standards.
Know and follow standards for receiving room-service orders.
Maintain knowledge of menus and current specials in applicable departments.
Perform cashiering duties, close checks, and complete end-of-shift paperwork.
Complete opening and closing procedures and assigned side work according to station rotation.
Answer questions about the hotel, brand standards, guest expectations, hotel features, local attractions, and activities.
Perform other duties and attend meetings as requested by management.