Breakfast Associate
About The Position
MasterBUILT® Hotels is a leading company in North America, specializing in the development, building, management, and investment in best-in-class hotels across Canada. Microtel Inn & Suites by Wyndham is a rapidly growing, limited-service hotel brand targeting the midscale market, known for its high guest satisfaction. This full-time position at the Microtel Inn & Suites by Wyndham Oyster Bay, BC, reports to the Rooms Division Manager or their designate. The Breakfast Associate is responsible for maintaining the breakfast area to ensure guest comfort and enjoyment, upholding 100% Guest Satisfaction guarantees, quality assurance standards, and guest security and safety.
Requirements
- 1-2 years of experience in a customer service-oriented role
- Ability to demonstrate being a team player
- Excellent customer service and interpersonal skills
- A fun, positive attitude with a sense of humour
- Committed to realizing all our Core Pillars (core values)
- A High School Diploma or GED required
Nice To Haves
- Previous host/hostess experience an asset
Responsibilities
- Meet and greet guests
- Ensure the breakfast area is free of debris, and all equipment is in working order
- Maintain the satisfaction of all guests
- Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
- Write maintenance notices for all equipment in need of attention, repair or replacement
- Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
- Promote guest loyalty through actions, speech and mannerisms
- Provide or locates the answer to all guest inquiries
- Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
- Present her or himself in a professional manner
- Assist with or manage ordering of supplies necessary for the efficient running of the breakfast bar
- Report suspicious activity by guests or others and observes all security and safety measures
- Other relevant duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
