Breakdown Coordinator

Maverick Transportation•North Little Rock, AR

6d•Onsite

About The Position

Field calls and forms for breakdowns associated with assigned equipment that obstruct the delivery/pickup of product. Ensure Drivers are handled in timely fashion, coordinating with assigned vendor, and updating software with accurate information to finalize payment to vendor. Weekday Shift position available: Monday-Friday: 3pm-midnight

Requirements

High school or GED PLUS additional education in a specialized field (vocational trade school, two-year college, etc.) plus 1-2 years related experience and/or training.
Prefer one year of mechanical or road assistant experience and at least a "B" Level Technician or equivalent combination of education and experience will also be considered.

Responsibilities

Time effective reception of breakdowns for drivers who have mechanical breakdowns, DOT violations, and other emergency issues where they are in need of roadside assistance.
Work with drivers and vendors in a courteous and professional manner.
Communicate real time updates to the necessary parties to include: ETAs and accurate timelines, vendor driver correspondence, parts/labor costing, and any delays and reasons for them are communicated.
Ensure company policies are being met on repairs and ensure obtain accurate information is input into maintenance software.
Read maps through portals/telematics to help direct breakdown assistance and drive completion.
Supervision, communication, and direction involved in any accidents, load shifts, cargo breakage/cleanup.
Assists in the creation and accomplishment of department action plans that support the company's strategic business plan.