Breakdown Coordinator-Part Time Weekend Shift

BEST Logistics Group•Kernersville, NC

6d•Onsite

About The Position

This is a part-time Weekend Breakdown Coordinator position, working Friday & Saturday from 5:00 AM to 5:00 PM, starting at $18/hour. The role involves being the primary point of contact for drivers experiencing mechanical issues, tire failures, accidents, and other roadside problems. You will use your mechanical knowledge to troubleshoot issues, determine the best course of action, and coordinate the fastest, safest solution to get drivers moving again. This is not a basic call-center position; you will be making decisions and coordinating repairs. When breakdown calls are quiet, you will also support the maintenance team as a Service Writer, coordinating repairs, technicians, parts, and repair orders. The ideal candidate has experience with diesel trucks, fleet maintenance, trucking, or service writing, is a strong problem-solver, and can remain calm under pressure.

Requirements

Strong mechanical knowledge of heavy-duty trucks and trailers, including diesel engines, brakes, electrical systems, tires, and suspension.
2+ years of experience as a Diesel Technician, Service Writer, Commercial Driver, Breakdown Coordinator, or in fleet maintenance preferred.
The ability to troubleshoot mechanical issues based on information provided by a driver.
Good judgment when determining whether a situation requires roadside repair, towing, or a repair facility.
Strong communication skills and the ability to explain technical information clearly to drivers, technicians, and vendors.
The ability to stay organized and prioritize while managing multiple breakdowns and repair orders.
Reliable availability to work Saturday and Sunday weekend shifts.

Nice To Haves

Familiarity with DOT out-of-service criteria and CVSA inspection standards is a plus.
Experience with fleet maintenance or transportation management software such as Decisiv, Fleetio, TMT, or Dossier is a plus.

Responsibilities

Serve as the primary point of contact for drivers experiencing mechanical issues, tire failures, accidents, and other roadside problems.
Use mechanical knowledge to troubleshoot issues and determine the severity of the problem.
Determine whether equipment can safely make it to a shop or requires roadside service or towing.
Find fast, practical, and cost-effective solutions to minimize driver and equipment downtime.
Coordinate with mobile mechanics, towing companies, tire vendors, dealerships, and repair facilities.
Communicate ETAs and repair updates to drivers, dispatch, and fleet maintenance leadership.
Track breakdowns from the initial call through completion.
Accurately document repairs, vendors, costs, downtime, and other important details.
Identify recurring equipment issues and communicate potential patterns to fleet maintenance leadership.
Escalate accidents, injuries, and major mechanical failures according to company procedures.
Open and manage repair orders for shop technicians.
Communicate with technicians about repair status, priorities, and parts needs.
Update maintenance and TMS systems with accurate repair information.
Help order and track parts for open repairs.
Close completed repair orders and ensure documentation is accurate and complete.
Help prioritize weekend shop work based on breakdowns and fleet needs.