Break/Fix Technician

Cabarrus County School District • Concord, NC

13d • Onsite

About The Position

Performs intermediate technical work for break/fix of technology hardware, installation of software, desk side support and related work as apparent or assigned. This role requires assisting with the installation and upgrade of hardware, software, and related peripherals, reading and interpreting schematics, wiring diagrams, and manuals. The technician will execute service delivery by performing PC break-fix, MAC break-fix, Desk Side support, installs, moves, adds, and changes according to Managed Client Policy and Procedure Guide. Additionally, the role involves maintaining an inventory of electronic components, addressing Help Desk trouble tickets and work order requests daily, and providing detailed documentation for repairs and actions taken.

Requirements

• Graduation from a two-year college or technical school with a degree in a related field and one year’s experience (preferred); or equivalent combination of education and experience.
• Experience and peripheral troubleshooting
• General working knowledge of Microsoft Office Applications, and Windows operating system environment.
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
• Ability to identify issues that impact end users and follow through on resolving problems.
• Valid North Carolina driver's license.

Nice To Haves

• One of the following certifications (preferred): A+, Net+, Security+, Windows, etc.

Responsibilities

• Assists with the installation and upgrade of hardware, software, and related peripherals.
• Reads and interprets schematics, wiring diagrams, and manuals.
• Executes service delivery by performing: PC break-fix; MAC break-fix, Desk Side support, installs, moves, adds, changes according to Managed Client Policy and Procedure Guide.
• Maintains an inventory of electronic components needed to make timely repairs
• Addresses Help Desk trouble tickets and work order requests on a daily basis.
• Provides detailed documentation for repairs and action taken to resolve orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree