Brass Servers

Hampton Hall Club•Bluffton, SC

2d•Onsite

About The Position

Provide food and beverage service to club members and guests. This role involves setting up stations, greeting guests, taking orders, serving food and drinks, and handling billing and payments. The server is expected to be knowledgeable about the menu, buffet, and wine list, and to learn members' names and preferences. They must also be able to manage service timing, handle special requests, and ensure guest satisfaction throughout their dining experience. Additionally, the role requires maintaining cleanliness of the dining area, clearing and resetting tables, and adhering to all policies and procedures regarding alcohol service and safety.

Requirements

Grade 12 education.
Ability to read, write and execute basic math skills.
Knowledgeable about the menu, buffet, and wine list.
Ability to time the service of each course.
Learns members’ names and their special preferences.
Knowledge of wines and spirits.
Knowledge of and ability to perform required role during emergency situations.
Food safety certification.
Of legal age to serve alcoholic beverages.
Alcoholic beverage certification.

Nice To Haves

Two years of comparable wait service experience preferred.

Responsibilities

Sets up side station and performs assigned side (prep) work.
Provides immediate attention to all members and guests upon seating.
Ensures children are in the appropriate type of seat and are safe and secure.
Distributes food and wine menus, answers questions.
Fills glasses with ice water and suggests menu items.
Ensures that the correct account numbers and names are given for billing.
Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
Places orders with kitchen; informs cooks about any special cooking instructions.
Assembles food on tray; procures items from each station, as necessary.
Serves meal, places dishes by courses in front of each person.
Checks back to ensure member and guest satisfaction; replenishes water and butter, as necessary.
Removes soiled dishes.
Clears tables after each course and resets them with appropriate silverware.
Presents dessert menus, suggests, and serves dessert, coffee, and after-dinner drinks.
Verifies accuracy of prices, state and federal taxes, tips, and other charges on all checks.
Presents the bill.
Handles all cash and credit card charges as prescribed by standard operating procedures.
Keeps dining room and bus station areas clean.
Clears, cleans, and resets tables that have been vacated.
Advises supervisor of any complaints as soon as they occur.
Performs clean-up and closing duties as assigned by manager.
Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Outlet Manager.
Turns in signed tip declaration form weekly.
Thanks members and guests; invites them to return.
Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager.