Branded Merchandise Coordinator

Wallace Graphics Inc•Duluth, GA

About The Position

The Branded Merchandise Coordinator manages the order process and provides responsive support for custom and program merchandise projects. The role helps create a smooth, positive client experience by coordinating orders from submission or custom order creation through delivery, resolving issues, and maintaining strong client relationships. The coordinator works with clients, program managers, account representatives, and internal teams to support accurate order processing, fulfillment, and delivery. The role also supports product setup and artwork approvals, inventory management, reporting, returns and exchanges, billing and shipment inquiries, and proactive client updates. It collaborates with sourcing, production, and kitting teams on pricing, availability, and program execution, and maintains sales activity, communications, quoting history, production details, and project samples in commonsku and other records. The position operates in a general office environment. It involves prolonged sitting and computer work, and requires the ability to lift at least 20 pounds. Additional hours may occasionally be required as business needs dictate. Duties may be modified to reasonably accommodate individuals with disabilities; the position is at will and does not create an employment contract.

Requirements

At least 2–3 years of experience in project coordination, preferably in the promotional products or printing industry.
Positive attitude and strong customer-service orientation, with a proven ability to build trusting, long-term relationships.
Excellent organizational skills and strong attention to detail.
Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
Effective time management and written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn and adapt to applications and systems such as commonsku.
Collaborative, solutions-oriented mindset and ability to work across teams and departments.
Ability to lift a minimum of 20 pounds.
Ability to work additional hours occasionally as business needs dictate.

Responsibilities

Review and manage orders accurately from portal submission or custom order creation through delivery.
Communicate shipping timelines, inventory availability, and order changes to clients, program managers, and account representatives.
Coordinate with internal departments to ensure orders are processed, fulfilled, and shipped correctly.
Manage the artwork approval process during product setup.
Prepare required reporting for internal and external stakeholders.
Manage inventory levels to support product availability for programs.
Handle returns, exchanges, and service recovery issues professionally.
Respond to inquiries about billing, shipments, and post-order support.
Proactively communicate job status, production updates, inventory needs, and timelines to clients.
Collaborate with sourcing, production, and kitting departments on pricing, product availability, and program order execution.
Log sales activity, client communications, and quoting history in commonsku.
Maintain organized records of production details and project samples.
Follow other job-related instructions and duties assigned by authorized personnel.