Brand Specialist

Swickard TOM, LLC d/b/a Mercedes-Benz of Thousand Oaks • Thousand Oaks, CA

8m • $50,000 - $100,000 • Onsite

About The Position

Mercedes-Benz of Thousand Oaks is seeking a Brand Specialist to join their team. This role focuses on creating memorable guest experiences and connecting features to individual buyer needs. While no automotive experience is required, a strong background in hospitality, luxury retail, or sales is preferred. The Brand Specialist will be responsible for welcoming guests, guiding them through the Mercedes-Benz lineup, conducting test drives, building relationships through follow-up, and collaborating with sales management. The position requires meeting monthly performance targets and maintaining high guest satisfaction scores, all while representing the Mercedes-Benz brand and Swickard's hospitality standard.

Requirements

• Previous experience in hospitality, luxury retail, sales, or a guest-facing role strongly preferred.
• Polished, professional presence.
• Natural communicator who listens well, builds rapport quickly, and follows through with integrity.
• Self-motivated with a hunger to grow your earnings and your career.
• Comfortable with CRM tools and digital communication -- or quick to learn them.
• Valid driver's license with a clean driving record.
• A genuine hospitality mindset -- the guest experience is not a task, it's the standard.

Nice To Haves

• No automotive experience required -- we will invest in your brand and product training from day one.

Responsibilities

• Welcome guests to Mercedes-Benz of Thousand Oaks with genuine warmth and professionalism, creating a first impression that reflects the standard of the brand.
• Guide guests through the Mercedes-Benz lineup with curiosity and enthusiasm, learning the vehicles deeply and connecting their features to what matters most to each individual buyer.
• Listen carefully to understand each guest's needs, lifestyle, and priorities, then present the right vehicle with confidence and clarity.
• Conduct engaging, informative vehicle demonstrations and test drives that bring the Mercedes-Benz experience to life.
• Build lasting guest relationships through consistent, thoughtful follow-up, maintaining a disciplined pipeline in the CRM.
• Collaborate with sales management and finance to guide guests through a seamless, transparent purchase process.
• Represent the Mercedes-Benz brand and Swickard's hospitality standard in every interaction -- on the floor, on the phone, and online.
• Meet monthly performance targets while maintaining excellent guest satisfaction scores.

Benefits

• Income potential of $50,000 - $100,000+ annually
• Paid Mercedes-Benz brand and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong Brand Specialists grow into senior consultant, finance, and sales management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed