Brand Services Manager

Vanguard Cleaning Systems of Central and Southern NJ•Mount Laurel, NJ

About The Position

Vanguard Cleaning Systems®, an independently owned and operated master franchise company, has an immediate opening for a talented Brand Services Manager to join its team. The Field Consultant will focus on providing individual unit franchisees with ongoing business support and certification programs in addition to facilitating account management with local small, mid-sized and large accounts within the regions of Central and Southern New Jersey and Philadelphia. This role will require regular travel between the Philadelphia area and Central/Southern New Jersey to support operations across both markets. It is a position that requires a high degree of professionalism. Successful Field Consultants focus on frequent communication with unit franchisees and are a resource for their businesses. They also play an active role in retention of customers through relationship building along with identifying and selling additional service needs among regional accounts. The office is looking for a results-oriented team player with excellent interpersonal, problem-solving, communication, and organization skills. This is an excellent opportunity for someone with a strong customer service background, a solid track record of success and one who enjoys working in a fast-paced environment. Essential Functions Uphold Vanguard Cleaning Systems® standards for honesty and integrity Maintain a regular and reliable level of attendance and punctuality Prepare for franchise and account appointments Travel to account locations throughout our region (PA, Central and Southern NJ) Present to decision makers regarding additional/needed services Utilize excellent problem-solving, communication and follow-up skills Collaborate with Regional Office team members and Unit Franchisees Desired Experience/Skills Minimum five years prior successful customer service or account management experience Excellent written and verbal communication skills Strong listening skills and empathy Effective time management skills Experience in Janitorial Industry a plus The available position is with an independently owned and operated Vanguard Cleaning Systems® Master Franchise. Vanguard Cleaning Systems, Inc. is not responsible for the content of any position listing by a Vanguard Cleaning Systems® Master Franchisee. Salary is based on experience level, with potential for additional with commissions.

Requirements

Minimum five years prior successful customer service or account management experience
Excellent written and verbal communication skills
Strong listening skills and empathy
Effective time management skills