POP MART: Brand Ambassador
POP MART Americas•Manhattan, NY
•Onsite
About The Position
Brand Ambassadors are energetic, guest‑obsessed team members who thrive in high‑traffic, high‑emotion environments. This hybrid role ensures visitors have a great experience. You’ll guide guests through the exhibit, animate the world of Labubu, support exclusive product sales, and ensure every visitor leaves with a memorable experience. This is a temporary, seasonal role ideal for individuals with backgrounds in retail, hospitality, entertainment, or experiential environments.
Requirements
- Customer-facing experience in retail, hospitality, entertainment, or events
- Confident engaging guests in fast-paced, high-energy environments
- Strong communicator who connects naturally with diverse audiences
- Genuine interest in POP MART, designer toys, art culture, or immersive experiences
- Physically able to stand/walk 4–6 hours and lift up to 40–50 lbs
- 18+ years old
- Available evenings, weekends, and holidays for the full exhibit period
- Ability to lift, carry, and move merchandise and supplies up to 50 lbs.
- Ability to stand and walk for extended periods (6–8 hours per shift)
- Ability to bend, kneel, reach, and safely climb ladders or step stools
- Ability to perform repetitive tasks such as unpacking boxes, tagging merchandise, and stocking shelves
- Manual dexterity to safely operate stockroom tools (e.g., box cutters)
- Ability to work in stockroom and receiving environments with varying temperatures
- Ability to multitask and move quickly in a fast-paced retail setting
- Availability to work flexible hours, including evenings, weekends, and holidays
Nice To Haves
- Background in large-scale events, exhibitions, or pop-up retail
- Experience in visitor reception or crowd management
- Performance, acting, or interactive entertainment experience
- Multilingual
Responsibilities
- Welcome guests with warmth, enthusiasm, and brand-appropriate energy
- Bring the Monsters universe to life through scripted moments, playful interactions, and spontaneous engagement
- Guide guests through immersive rooms, installations, and photo moments
- Deliver light performance elements including scripted lines, character-inspired interactions, and guided moments
- Support interactive stations, giveaways, and event-based activations
- Assist with special events, VIP previews, and media activations
- Acts as a subject-matter expert on POP MART IP — THE MONSTERS and Labubu
- Provide product recommendations and help guests make informed purchase decisions
- Manage visitor reception, ticket verification and redemption, and crowd flow
- Monitor traffic, assist with capacity management, and issue safety reminders when needed
- Inspect and maintain exhibits, installations, and on-site facilities to ensure a clean, safe environment
- Operate POS systems to complete transactions accurately and efficiently
- Support exclusive merchandise launches, drops, and pop-up store operations
- Handle ticket gift distribution and inventory management
- Conduct routine equipment checks, report issues promptly, and assist with unexpected situations
Benefits
- Competitive hourly rate (in accordance with applicable minimum wage laws)
- Fun, creative, high-energy work environment
- Hands-on experience in experiential retail and live events
- Employee recognition programs
- Exclusive access to a landmark POP MART exhibit
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
