Brand Ambassador

Melanzana Mountain Gear Inc•Leadville, CO

5d•Onsite

About The Position

Purpose: Must embody and share the brand, values, and vision of Melanzana. The retail area, people and place, are the interface between us and our customers. Brand Ambassadors help promote brand values by engaging with all in store and virtual customers and ensure a positive customer experience for ALL customers and/or visitors through informative, helpful interactions.

Requirements

2-5 years in a customer service environment
Enthusiasm for Melanzana’s core values
Excellent verbal and written communication skills; strong interpersonal skills with the ability to work directly with all personality types.
Friendly, approachable, and outgoing personality
Ability to adapt and prioritize
Must be able to work both independently and in a team environment.
Self-disciplined, with confidence and drive to work independently.
Ability to stand for up to 8 hours a day
Ability to work weekends

Responsibilities

Greeting all customers and/or visitors (be a ‘Melanzana Guide’)
Ensure Melanzana’s brand values are apparent to every customer who comes into the store
Educate customers, making sure they understand why we do appointment only, in-store shopping and how it works
Create a positive, welcoming customer experience whether they’re shopping, seeing if they can get an appointment, or just visiting
Have a thorough understanding of our vision statement, mission, products and services and be able to communicate it in your own words and style.
Have an understanding of what is going on in production so you can provide the best service possible
Stoked daily to be a part of a small manufacturer fighting the small manufacturer good fight!
Adapt our customer service to the variety of circumstances working in a manufacturing environment can create with a positive attitude
Follow customer interaction guidelines provided by Media Specialist
POS duties
Running the floor
Restocking and ensuring the floor is up to standard throughout the day
Customer engagement throughout their appointment
Email/Phone
Help remote customers with appointment questions
Troubleshoot technical difficulties and assist customers who are not technology proficient
Help answer general questions from remote customers regarding the way our shopping works
Work with Quality Control to help barcode, hang & bead garments as they come out from QC
Back stocking hoodies as they come out of production; manage & maintain back stock organization
Process Returns/Exchanges/Pre Orders and have a thorough understanding of Google Workspace & Shopify
Completing customer repairs (i.e. calling the customers, shipping the garment, etc.)