Brand Account Manager

NABIS•New York, NY

1d•Remote

About The Position

As a Brand Account Manager, you will be the primary relationship owner for a portfolio of brand partners. Reporting to the Director of Brand Account Management, you will manage ongoing communication, support distribution and Marketplace performance, and ensure each brand maximizes the full suite of Nabis tools, features, and services. You will analyze brand performance, advise partners on best practices, identify upsell opportunities, and help grow brand presence across the Nabis portfolio. This role requires strong relationship management, operational awareness, and an ability to identify strategic opportunities for growth and optimization.

Requirements

Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
Experience: 2–4 years in account management, partner success, marketplace operations, sales support, or CPG.
Skills: Exceptional relationship management, strong communication, data fluency, and the ability to manage multiple accounts.
Attributes: Proactive, detail-oriented, strategic, and collaborative.
Compliance: Must be at least 21 years old

Responsibilities

Account Relationship Management: Serve as the main point of contact for brand partners, maintaining trust and delivering proactive support.
Business Growth & Upsells: Identify opportunities to upsell Nabis services, Marketplace programs, co-marketing placements, and operational tools to increase brand success.
Grow Brand Presence: Help brands expand their SKU count, category presence, promotional engagement, and Marketplace visibility within the Nabis platform.
Marketplace & Distribution Support: Advise brands on catalog optimization, pricing alignment, promotions, and retailer engagement trends.
Performance Reporting: Present insights on SKU velocity, Marketplace behavior, order patterns, and operational performance.
Sales Coordination: Support BD and Sales teams with brand-specific initiatives, demand generation, and new channel opportunities.
Operational Alignment: Partner with Operations and Accounting on inventory issues, inbound coordination, compliance needs, and invoices.
Campaign Support: Assist brands in executing co-marketing placements, homepage features, and promotional campaigns.
Issue Resolution: Resolve Marketplace listing errors, pricing discrepancies, order escalations, and operational blockers.
Cross-Functional Collaboration: Align with Accounting, Support, Product, and Ops to deliver a cohesive partner experience.
Documentation Accuracy: Maintain clean brand configurations, attributes, pricing, and contact information.
Renewals & Lifecycle Support: Support agreement renewals and prepare partners for ongoing engagement or expansion.