Branch Team Leader

Rhinebeck Bank•Newburgh, NY

4d•Onsite

About The Position

Rhinebeck Bank is seeking a Branch Team Leader to manage the day-to-day sales and client service operations at our Newburgh branch. As a Branch Team Leader, you will play a pivotal role in ensuring the smooth operation of the branch, resolving client service issues, and promoting a culture of excellence. Your leadership will help guide a team of Universal Bankers to achieve branch objectives while providing outstanding customer experiences. This is an exciting opportunity to join a forward-thinking organization that values its employees and customers alike.

Requirements

High School diploma or equivalent required.
Minimum of 3 years of experience in sales, service, and operations within a banking environment.
Notary certification required.
Proven experience in customer service, sales, or banking, with a strong ability to build lasting relationships and solve complex problems.
Excellent leadership and team-building skills, with a focus on coaching and employee development.
Strong communication skills (both verbal and written), with a customer-first mindset.
Basic knowledge of banking products and services, including consumer loans and home equity products.
Attention to detail with the ability to multitask and prioritize effectively in a fast-paced environment.
Ability to adapt to changing priorities and thrive in a dynamic environment.

Responsibilities

Lead the branch team in identifying sales opportunities, meeting targets, and delivering tailored financial solutions to individual and small business clients.
Champion Rhinebeck Bank�s customer service standards, ensuring that staff consistently deliver exceptional service, foster customer satisfaction, and drive customer loyalty.
Oversee daily branch operations, ensuring efficiency, accuracy, and compliance with policies, procedures, and regulatory requirements.
Coach, mentor, and develop the branch team, focusing on product knowledge, enhancing sales and service skills, and building a collaborative, high-performing culture.
Assist the Branch Manager in monitoring staff performance, providing regular feedback, coaching, and guidance to help team members achieve both individual and branch goals.
Serve as the primary escalation point for customer concerns and operational challenges, resolving issues promptly to maintain positive customer relationships.
Collaborate with the Branch Manager to identify business development opportunities, strengthening relationships with existing clients and contributing to the growth of new business.
Lead by example to create a positive, engaged, and results-driven environment, ensuring accountability and upholding the Bank�s core values and service standards.