Branch Support Specialist
World Finance•Greenville, SC
•Hybrid
About The Position
The Branch Support Specialist is responsible for providing phone and email support to World’s network of branches. This position will assist Branch Associates with system and procedural issues as needed.
Requirements
- Proficient in Microsoft Word, Excel, and Outlook
- Demonstrates good problem solving skills, Critical Thinking, Strategic Thinking, Innovation
- Demonstrates going above and beyond consistently and acts as a role model for the company’s mission, vision and values
- High school diploma or GED equivalent
- 1 year of previous work experience in an office environment
Nice To Haves
- Some completed business courses are preferred
Responsibilities
- Assist Branch Associates verbally and in writing with the following: Drawer balancing issues, Customer account questions, Errors on loans, Check, receipt, and disbursement errors, Downtime loan or payment concerns, Misapplied payments, Operational procedure questions, NSF check returns, Pay by phone questions, Other policy, procedure, and support questions not specifically listed above
- Work directly with other departments, such as Training and Accounting to complete special projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
