Branch Support Specialist - In office

Allied Universal • Washington, DC

2d • Onsite

About The Position

Allied Universal® is hiring a Branch Manager. The Branch Manager collaborates with the Regional Vice President to oversee employees and operational activities at their branch security location and associated sites for a high profile client. As a leader, you will drive profitable business growth by providing world class service to your customer. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Requirements

• Must have HR experience required
• Must have Excellent customer service experience
• Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
• Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High School diploma with seven (7) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

Nice To Haves

• Law enforcement, military, and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation

Responsibilities

• Lead and mentor an operations and support team by providing coaching, support and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
• Build, maintain and grow the customer relationship by understanding their security needs and ensuring satisfaction
• Travel to client locations and industry related conferences and events to strengthen the relationship, provide solutions to critical situations and ensure overall client and employee satisfaction
• Deliver high-quality service to the client by strategically leading the branch’s operations, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies and employ tactics with the Regional Vice President and Finance team to achieve all financial targets
• Collaborate with sales to drive organic business growth within existing client operations

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager