Branch Support Specialist I

VeraBank, N.A. • Longview, TX

4d • Onsite

About The Position

Responsible for providing branch employees with adequate support regarding internal policies and processes. Independently assesses and processes inbound inquiries to accomplish a satisfactory result for the internal customer and the bank. Provides internal customer service for all branch employees according to department service standards.

Requirements

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work independently and as a team.
• Knowledge of various computer programs and various electronic communication channels.
• Proficient with Internet, email, and other technologies.
• Ability to resolve customary service Inquiries effectively and independently.
• Excellent time management and organization skills
• Excellent in accuracy and thoroughness
• Ability to multitask.

Nice To Haves

• Two or more years of experience in banking in a retail or operations position.
• Familiar with the bank’s core accounting system.
• Comprehensive knowledge of banking rules and regulations.
• Detail oriented.
• Knowledge of various banking departments.
• Effective provider of training and coaching to internal staff.

Responsibilities

• Professionally processes inbound internal customer calls, emails, and other modes of communication concerning bank policies and procedures, processes, products, service information, technologies, questions, special programs, and various other requests.
• Efficiently interprets and explains to internal customers bank policies and procedures, processes, products, service information, technologies, questions, special programs, and various other requests. Ensures internal customers understanding of the information being communicated.
• Provides internal guidance, support, and problem resolution through various communication channels, such as phones, intranet, email, conference calls and training sessions.
• Maintains knowledge and compliance of various bank products, services, policies, procedures, banking laws and regulations.
• Proactively serves as a liaison for the internal customer and external customers. Pursues solutions on behalf of the internal customer, takes ownership of customer problems and independently resolves inquiries.
• Maintains procedures for current content in the knowledge base.
• Execute operational duties such as account maintenance, balancing, and other tasks.
• Maintains knowledge and support for VeraBank systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed