Branch Support Officer - Fallbrook

Banc of California • Irvine, CA

11d • $70,304 - $74,000 • Hybrid

About The Position

Branch Support Officers represent our Bank to the community and make our customers feel welcome, assisting clients by providing a superior level of service with their financial transactions. Will also be responsible for quality control assignments, promoting the Bank's services, and supports the daily service and operations within the branch, through expanded knowledge and customer service. The Branch Support Officers is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service. Mileage will be paid for travel between assignments. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• 5 years in branch operations is required
• High School Diploma or equivalent is required
• Solid understanding of the operational regulatory environment with thorough knowledge of banking operations is required
• Solid understanding of key branch systems; basic end-user knowledge of Word and Excel is required
• Detailed and accurate with ability to organize and prioritize; exhibits high degree of flexibility; able to handle multiple tasks simultaneously; can manage and organize projects and workloads is required
• Ability to travel between branch locations, potentially across states; review and be knowledgeable of departmental and human resource’s policies & procedures is required
• Solid skills to manage or guide others as a floating or interim manager when needed is required
• Manages high quality and friendly client service and adherence to brand standards; excels in abiity to identify opportunities to refer new products and services to clients based on their financial goals; ability to service client needs to completion is required
• Establishes and maintains relationships internally and externally by understanding needs; regularly seeks out opportunities to mentor and train other team members for success is required
• Engages others in a friendly and reliable manner; listens to hear expressed and unexpressed needs and translate that to action is required
• Actively seeking new challenges and opportunities to expand skill-set; ability to answer questions without all the information and to be comfortable and successful in multiple different environments is required
• Able to drive results through others and able to problem solve with minimal direction and is effective across multiple concurrent tasks is required
• Manages their own risk and beginning to take on some responsibility for the risk of the broader branch; beginning to understand how strategic plans mitigate risk is required
• Demonstrates ability to guide and coach team as an interim/as-needed manager is required

Nice To Haves

• Experience as a supervisor is preferred
• Associate’s degree or higher strongly preferred

Responsibilities

• Actively involved in quality control for assigned region.
• Carry out supervisory responsibilities, when appropriate, in accordance with the Bank’s policies.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assure high quality and friendly customer service and adherence to sales and brand standards.
• Resolve customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promote effective sales and service environment.
• Monitor Tellers’ performance relative to losses, differences and referrals. When appropriate, coach for improved performance.
• Approve transactions within established guidelines.
• Participate in the opening and closing of branch. Conduct security inspection of building and grounds under dual control.
• Review daily reports and monthly certifications.
• Support branch in the achievement of satisfactory audit ratings.
• Identify and mitigate audit ratings.
• Involved with interviewing and hiring decisions.
• Prepare and deliver employee performance evaluations, goal planning, and counseling’s.
• Manage, support, coach and train staff.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned

Benefits

• Eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED