Branch Support Coordinator

Ambius • Indianapolis, IN

5d • Onsite

About The Position

This role is responsible for the day-to-day branch administrative duties, including customer experience, billing and invoicing, maintaining system records, scheduling, and sales entry. The position also handles Accounts Payable processes (creating POs, coding/processing bills) and Accounts Receivable processes (partnering with collections, credit requests, refunds, price changes, and pulling invoices). Additionally, the role involves customer contract management (database, price increases, new agreements), office supply inventory management, and WDS support (sales entry, routing, client contact info, and client inventory updates). The Branch Support Coordinator will successfully support branches in other assigned functions as delegated, and may assist with maintaining adequate inventories of all supplies alongside the Warehouse manager. Tasks also include managing the Branch Holiday Pipeline, WDS support for various ticket types, assisting with commission SOPs, managing/assisting with MUR Reporting, and physical inventory processes (WDS).

Requirements

• High school diploma or GED required
• 3-5 years business administrative experience preferred
• Skill with Google Suite
• Excellent listening and communication skills
• Excellent customer service skills
• Skill in written and verbal communications
• Skill in organisation and time management - ability to work on multiple tasks, and take direction from multiple departments at one time
• Skill in providing timely and clear and concise feedback
• Attention to detail and analytical skills
• Customer focus and growth mindset.
• Outstanding problem-solving abilities
• The ability to handle stress and stress related situations.
• The ability to work independently, taking the initiative.

Nice To Haves

• Preferred Experience supervising others

Responsibilities

• Responsible for the day to day branch administrative duties such as customer experience, billing and invoicing, maintaining system records, scheduling, sales entry, etc.
• Responsible for Accounts Payable processes including creating POs and coding/ processing bills.
• Responsible for Accounts Receivable processes including partnering with collection team, credit requests, refunds, and price changes, and pulling invoices as appropriate
• Customer contract management (database, price increases, new agreements)
• Responsible for Office Supply Inventory
• Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates)
• Successfully supports branches in other assigned functions as delegated.
• Maintaining adequate inventories of all supplies alongside the Warehouse manager (if applicable).
• Maintains Branch Holiday Pipeline
• WDS Support (Sales Delivery Tickets, Replacement Tickets/ Blooming Tickets; Master Blooming Schedules.)
• Assist with Commission SOP
• Manage/ Assist with MUR Reporting
• Physical Inventory Processes (WDS)

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED