Branch Supervisor

Popular, Inc.•New York, NY

3d•$36 - $39•Hybrid

About The Position

The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

Requirements

Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
NMLS registration; Safe Act compliant
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

Responsibilities

Responsible for overseeing and coordinating all operations of a branch, including: Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
Monitor controllable expense accounts (e.g., overtime)
Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
Manage resource planning and recruitment
Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
Review reporting and provide consistent feedback to all employees on performance against sales targets
Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
Promote environment of ongoing customer feedback and continuous improvement
Ensure teams address customer issues and concerns promptly
Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems