Branch Supervisor - Mission Viejo

O. C. Credit Union•Mission Viejo, CA

18h•$30 - $34•Onsite

About The Position

At Orange County’s Federal Credit Union (OCFCU), banking is personal. For over 85 years, OCFCU has helped members achieve life's most important milestones by building genuine relationships, providing trusted guidance, and prioritizing people over transactions. With over $3 billion in assets and more than 145,000 members, OCFCU continues to grow while upholding the values that have established it as a respected financial institution in Orange County.

Requirements

4+ years in sales/customer service and branch operations within the banking or credit union branch environment.
2+ years managing the performance of four or more employees with proven coaching and development success.

Nice To Haves

Mandarin or Spanish Fluency Preferred
1+ years developing business relationships and engaging in community involvement preferred.

Responsibilities

Relate favorably with members (external and internal) in all encounters, conveying information and communicating with Mutual Respect in such a manner that results in new account relationships and referrals.
Use sound judgment, analyze and resolve issues, determine appropriate action to be taken and lead associates in the resolution, ensuring Member satisfaction.
Meet/exceed all individual & branch sales and referral goals, and encourage and coach others to achieve their sales and referral goals.
Oversee branch operations and ensure compliance regulations are adhered to. Use innovations when analyzing current practices and make recommendations that improve efficiencies.
Assist with the recruitment, selection, development, and training of staff to achieve department and credit union goals and objectives.
Provide ongoing feedback to associates. Schedule regular coaching sessions and one-on-one meetings with each team member.
Evaluate work performance of associates through timely and regularly scheduled reviews. Use on-the-spot coaching and feedback. Assign training modules and available workshops that will contribute to the personal and professional development of Associates.
Reward and give recognition frequently to deserving associates. Recommend promotions, salary adjustments and conduct corrective actions, including terminations, as needed; and effectively handle other associate-related issues.
Represent the Credit Union in a professional manner at every encounter, including business development and networking opportunities.
Organize and conduct regular department meetings.