Branch Supervisor

Columbia Bank•Beaverton, OR

2d•$20 - $26•Onsite

About The Position

This position works closely with the Assistant Manager and/or Branch Manager to attain branch and Bank goals. The Branch Supervisor consistently demonstrates Breakthrough Client Service Standards, ensures operational excellence, and supports associate development. This Branch Supervisor also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate. Opens and accurately processes all types of deposit and loan accounts including complex retail products such as consumer loans, VISA merchant accounts and small business loans providing solutions with cash management and Retail Business Solutions. Listens to the client's financial needs and cross-sells other bank services and refers customers to other departments as appropriate, to support the client's financial growth. Maintains direct contact with external and internal clients, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls. Maintains responsibility for cash drawer and follows proper balancing procedures. Facilitates the review and assessment of the operational/audit requirements of the branch. Provides input and support to any remediation or adjustments that will improve operational quality. Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information Maintains responsibility for cash drawer and follows proper balancing procedures. Monitors sales and service goals. Routinely and consistently provides guidance and training to branch team. May supervise other associates on day-to-day activities, and act in the Branch Manager capacity when required. All employees are responsible for internal controls in the performance of their assigned duties. Internal control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct. Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

Requirements

High School Diploma or GED, required.
2 years of retail banking experience required.
In-depth knowledge of consumer and business products and services.
Demonstrated proficiency in consumer and business lending.
Ability to accurately handle cash, balance accounts and drawers, and perform accurate calculations.
Proficient in expanding the client relationship with emphasis on creating new relationships and expanding existing relationships utilizing a personal and business bio and rapport with customers.
Must act as a Bank MLO (Mortgage Loan Originator) and register as an MLO complying with the SAFE Act requirements.
This position is limited to acting as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only.
Ability to work fully onsite at posted location(s).

Nice To Haves

1 year of sales experience preferred.

Responsibilities

Attain branch and Bank goals.
Demonstrate Breakthrough Client Service Standards.
Ensure operational excellence.
Support associate development.
Process transactions.
Place clients in appropriate account and loan products.
Cross-sell other bank services.
Make referrals to other departments.
Open and accurately process all types of deposit and loan accounts including complex retail products such as consumer loans, VISA merchant accounts and small business loans providing solutions with cash management and Retail Business Solutions.
Listen to the client's financial needs and cross-sell other bank services and refer customers to other departments as appropriate, to support the client's financial growth.
Maintain direct contact with external and internal clients, and consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls.
Maintain responsibility for cash drawer and follow proper balancing procedures.
Facilitate the review and assessment of the operational/audit requirements of the branch.
Provide input and support to any remediation or adjustments that will improve operational quality.
Act as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
Monitor sales and service goals.
Provide guidance and training to branch team.
Supervise other associates on day-to-day activities.
Act in the Branch Manager capacity when required.
Demonstrate compliance with all bank regulations for assigned job function.
Keep up to date on regulation changes.
Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
Coach, mentor, or train others and teach coursework as subject matter expert.
Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
Take personal initiative and be a positive example for others to emulate.
Embrace the vision to become “Business Bank of Choice”.
Perform other duties as assigned.