Branch Supervisor/Assistant Branch Manager (Oceanside)

California Coast Credit•Oceanside, CA

5d•$70,304 - $95,595•Onsite

About The Position

California Coast Credit Union is seeking a Branch Supervisor/Assistant Branch Manager to assist the Branch Manager in providing exceptional service with a focus on teller operations, achieving organizational goals, branch growth, staff development, and implementing policies and procedures. The credit union is passionate about cultivating relationships within the educational and business communities and plays an active role in community activities. They offer a positive work/life balance, a Wellness Program, an Employee Activity Program, and an employee-friendly culture that supports recognition and rewards.

Requirements

A minimum of 2 years branch supervisory experience is required for Assistant Branch Manager.
Must maintain registration as Mortgage Loan Originator (MLO) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and regularly provide this unique MLO registration number to all consumers as part of their daily work in mortgage lending.
Good communication, conflict resolution and coaching skills; ability to demonstrate sound reasoning, judgment and decision making.
Knowledgeable in sales and service, branch operations, lending, regulations and security procedures.
Demonstrated leadership skills and the ability to effectively train, develop and motivate others.
Acts as a role model for co-workers, displaying a professional and positive attitude at all times.
Ability to interact effectively with coworkers, understand and follow work rules and procedures, accept constructive criticism and lead and manage others.
Availability to work Saturdays, Sundays and evenings required in order to accommodate branch, Business Development and Community Relations functions.
Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices.

Nice To Haves

A Bachelor’s degree in Business/Financial Services is preferred or up to 5 years equivalent financial industry experience.

Responsibilities

Assisting the Branch Manager with providing exceptional service with a focus on teller operations, obtaining organizational goals, branch growth, staff development, implementing policies and procedures and embracing the credit union’s Mission, Vision and Values.
Training, coaching, and monitoring staff to meet/exceed branch and individual sales and service goals.
Conducting frequent sales meetings and contests.
Assigning, monitoring, and reviewing work assignments of staff to ensure completion of duties according to established procedures and timeframes.
Recommending and implementing procedures, and ensuring new programs, policies, and procedures are followed by staff.
Assisting with the development of personnel by providing effective training, cross-training, observing, counseling, timely and fair performance appraisals, and effectively motivating employees and maintaining a positive team work environment.
Monitoring employees’ attendance, job performance, and conduct, and providing counseling and recommendations for appropriate disciplinary action.
Ensuring adequate staffing levels are maintained by effectively scheduling employee work hours.
Reviewing and approving/disapproving employees’ time off.
Assisting with interviews of new employees and promotion of existing employees.
Assigning and completing various departmental side-jobs.
Maintaining all necessary department records in accordance with established procedures.
Assisting with the overall maintenance and appearance of the department facilities, ensuring an organized, safe, and professional environment is maintained.
Exercising discretion and independent decision-making to ensure growth and soundness of the credit union.
Conducting regular staff meetings and training sessions to enhance teamwork, share information, improve productivity, and maintain proper security and operations.
Ensuring all correspondence is professional and accurate.
Handling of a cash drawer may be required.
Serving as a notary may be required.
Processing consumer and real estate loans may be required.
Assisting to ensure loan processing/documents are accurate and complete, that underwriter stipulations are met and appropriate information is documented.
Actively managing loan queues to ensure approved loans are funded.
Assisting with training to ensure staff is knowledgeable on all FSCC Policies/Procedures that are unique to CU Service Centers.
Assisting the Business Development Department with Select Employee Group’s (SEG) days.
Participating in community and partnership events.
Ensuring branch is compliant with internal audit procedures.
Performing necessary steps to ensure BSA/AML compliance to reduce risk to the credit union.
Performing other relevant and related duties as required.
Supporting Branch Manager to ensure sales and service goals are met.
Supervising operations of the branch to ensure efficiency, accuracy, and compliance.
Motivating, coaching, training, and mentoring staff to excel and achieve goals.
Adhering to cash, key, and dual control policies and procedures.
Adhering to security and robbery procedures.
Complying with all other policies and procedures.