Branch Specialist

null, AAA East Central • Lyndon, KY

2d • Onsite

About The Position

Auto Club Enterprises is the largest club within the national AAA federation, with nearly 17,000 employees in 24 states serving over 18 million members. The company emphasizes the strength of its employees, fostering a team capable of delivering legendary, lifetime service by embracing diversity. With national brand recognition and a long-standing reputation since 1900, the organization is seeking career-minded, service-driven professionals. Through dedicated employees, they aim to deliver legendary service and beneficial products that provide members peace of mind and value.

Requirements

• High School GED Required
• 1-3 years Branch Specialist 1 and/or 2 or related experience Required
• Basic computer literacy and data input skills
• Ability to operate basic office equipment and perform basic accounting duties
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license

Nice To Haves

• Notary Public - National Notary Association within 1 Year Preferred

Responsibilities

• Greets members by phone and in person and determines the nature of service required.
• Provides requested services or directs members to the appropriate area.
• Processes transactions and resolves routine problems in locations providing DMV license services.
• Provides registration services to members in states offering DMV license services, maintaining current knowledge of DMV regulations and completing transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments, upgrades memberships, and offers automatic renewal.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED