Branch Specialist

Greylock Federal Credit Union • North Adams, MA

4d • $20 - $24 • Onsite

About The Position

Under the general supervision of the Assistant Branch Manager II, performs a variety of member service and other related deposit and lending servicing duties to meet the service objectives and ensure effectiveness of member service in conformance with established Credit Union policies, strategies and procedures.

Requirements

• High School diploma or its equivalent plus specialized course work and training.
• Demonstrates a positive, professional communication style and quality member service, with effective organizational and interpersonal skills, while meeting assigned deadlines.
• Ability to work independently and in a remote location.
• Ability to use various types of office equipment, spread sheet applications, adding machines, cash recyclers (as applicable) and PC proficient in Microsoft Office Suite.
• Ability to lift up to 25 pounds and stand for a long period of time.
• Ability to work in a high-volume work environment.

Nice To Haves

• Three or more years in a Teller position.
• Good working knowledge of Credit Union products and services.
• A basic understanding of compliance regulations adhered to in the branch network.

Responsibilities

• Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union Policies and procedures.
• Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Balances cash, work and ensures proper documentation is signed and stamped at end of day.
• Serves as a Member Services Representative. Provides a wide variety of member service. Opens various types of accounts and assists with a wide variety of transactions. Troubleshoots and reconciles problems and/or complaints referred by members and/or Tellers.
• Maintains current knowledge of all Credit Union products and services. Actively cross sells and provides product guidance to members. Refers members to specialized departments as appropriate.
• Is accountable for performing key job requirements of a Member Service Representative and a Teller.
• Serves as a loan interviewer. Interviews and completes loan applications for the consumer loans offered by the Credit Union. Provides financial advice concerning loan options and features. Processes online consumer loan applications.
• Uses Greylock’s principles of Relationship Decisioning.
• Assists members on any problems on existing accounts. Provides guidance and troubleshoots account errors. Performs file maintenance of member account information.
• Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations.

Benefits

• Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits.
• Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing.
• Greylock offers employer paid life insurance along with both short- and long-term disability.
• Per an individual’s need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees