Branch Specialist (Universal Teller)

F&M Bank • Woodstock, VA

7d • Hybrid

About The Position

The Branch Specialist will be responsible for most or all of the following duties: Establishes relationships with customers and provides consistent superior customer service. Meets assigned cross-sell and referral goals by recognizing appropriate products or services for customers. Processes deposits, withdrawals, payments, check cashing, and verifying customer balances. Researches and analyzes customer's account(s) data to resolve customer problems. Balances ATM, vault, and courier and night drop transactions. Assists customers with safe deposit box access and closure. Balances cash drawer within bank guidelines. Opens new customer accounts. This position will primarily work out of the Woodstock branch; however, when necessary, this position will also fill in at the Edinburg branch and/or Winchester branches. This is a full-time position.

Requirements

• Possess effective interpersonal skills to relate to all audiences with desire to interact and build lasting relationships with prospective clients and maintain relationships with current clients.
• Proficient organizational skills with ability to function in a flexible work environment.
• Proficient basic pc skills to include MS Office products.
• Basic math skills with ability to count cash and coin of all denominations.
• Ability to master software skills within branch banking core system and other related software.
• Ability to communicate effectively orally and/or in writing.
• Ability to respond to sensitive inquiries.
• Ability to work with and maintain confidential information.
• Ability to maintain composure under pressure.
• High school diploma or equivalent.
• Current driver’s license to travel to other bank branch locations and other bank-related travel.

Nice To Haves

• A minimum of one year of customer service and cash handling (preferred).

Responsibilities

• Establishes relationships with customers and provides consistent superior customer service.
• Meets assigned cross-sell and referral goals by recognizing appropriate products or services for customers.
• Processes deposits, withdrawals, payments, check cashing, and verifying customer balances.
• Researches and analyzes customer's account(s) data to resolve customer problems.
• Balances ATM, vault, and courier and night drop transactions.
• Assists customers with safe deposit box access and closure.
• Balances cash drawer within bank guidelines.
• Opens new customer accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED