Branch Service Supervisor - Longwood

FAIRWINDS Credit Union•Longwood, FL

2d•Onsite

About The Position

Financial Freedom Happens Here – and it starts with YOU. At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our Longwood branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.

Requirements

Proven leadership in a financial institution
Strong knowledge of teller operations, branch procedures, and regulatory compliance
You’re a motivator and mentor, passionate about developing others and creating a high-performing team
Excellent interpersonal and problem-solving skills
Ability to balance service, operations, and performance goals in a fast-paced environment
Detail-oriented with a commitment to accuracy, integrity, and accountability
A genuine passion for helping others achieve financial success

Responsibilities

Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
Execute coaching and development activities to help team members meet or exceed performance expectations
Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
Support members with account inquiries, service needs, and transaction assistance
Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
Live and model The FAIRWINDS Way values in everything you do

Benefits

11 paid holidays
Generous paid time off
6% 401(k) match
A $700 annual contribution to your Health Savings Account
Comprehensive maternity leave program
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Leadership development
Tuition assistance
Advancement opportunities
Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program