Branch Service Manager

Orange Bank & Trust Company • Montgomery, NY

8d • $60,000 - $65,000 • Onsite

About The Position

The Branch Service Manager manages the branch office and is responsible for providing superior client service and all operations activity to the assigned location. This position manages the staff in the assigned branch location.

Requirements

• High School Diploma
• 5 Years Banking Experience
• 3 Years Management Experience
• Strong Communication and Leadership skills
• Ability to maintain a positive attitude
• Ability to handle difficult situations
• Open mind
• Ability to handle change, stress, and pressure
• Ability to coach, cross train and motivate employees
• Ability to deal with customers and employees in a professional manner
• Ability to multitask
• Ability to make fast and accurate decisions
• Ability to be organized

Nice To Haves

• College Degree or attending college
• 8 Years Banking Experience
• 5 Years Management Experience

Responsibilities

• Manages the branch office. Assumes responsibility for all administrative and operational duties.
• Responsible for ensuring proper service levels are achieved to all clients, including potential clients, existing clients and clients that are a part of the Private Bank or Orange Wealth Management.
• Responsible for staff development and management
• Conduct the interviewing process for available positions.
• Conduct various monthly meetings with staff including but not limited to operational, security, staff and etc.
• Motivates, coordinates and monitors employees interaction with clients to ensure proper service levels are met.
• Maintain the appropriate level of product knowledge to assist clients and offer cross sell opportunities to clients while assisting them. Ensure all branch staff also has the appropriate level of knowledge in their position.
• Takes a leadership role in maintaining the bank’s culture
• Be attentive to the bank building and equipment.
• May need to function as a Business Banker
• Responsible for audit outcomes and internal controls as they are documented in policies and procedures.
• Performs as a mortgage loan originator and ensures submittal of complete mortgage package.
• Perform daily, weekly & monthly audit of operations.
• Perform additional duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED