Branch Service Manager - Travel I

Ameris Bank•Richmond Hill, GA

2d•Onsite

About The Position

Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operational, and customer service expectations are met. The position is also responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned.

Requirements

Highly motivated team-player with ability to develop and maintain collaborative relationships.
Strong written and verbal communication skills.
Knowledge of branch operations.
Knowledge of banking policies and procedures.
Intermediate PC proficiency.
Intermediate proficiency in Google Docs and Microsoft Office products.
3 or more years of retail banking experience required.
Supervisory, leadership or mentoring experience required.
Branch operations experience required.
Cross selling experience required.
High school diploma or GED required.
Bachelor’s degree or equivalent of education and related training or experience required.

Nice To Haves

Sales management and business development experience preferred.
Consumer credit experience preferred.

Responsibilities

Implement strategy, assess and monitor performance, motivate and manage a team to meet and exceed service and sales goals objectives as outlined by bank leadership.
Lead, recruit, train, coach, schedule, motivate, and evaluate the work of the travel team.
Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls.
Execute staffing and onboarding strategies for the travel team, and lead trainings and staff meetings.
Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning.
Oversee the customer experience for branches within region by assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
Manage branch safety, security, and compliance.
Protect against criminal or fraudulent activity, risk or exposure.
Perform regular audits of vault and teller cash with proper documentation.
Responsible maintaining customer base and meet growth expectations.
Ensure regular communication with bank leadership.
Maintain a working knowledge of banking products, programs, services, and promotions.
Approve policy exceptions within authorized limits.
Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
May perform all sales and service functions of the branch as needed, including meeting or exceeding established targets.
Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.
Always act in the best interest of the customer when offering additional products and services.