Branch Service Manager Floater

Orange Bank & Trust Company•City of Middletown, NY

17h•$60,000 - $66,000•Onsite

About The Position

The Branch Service Manager Floater is responsible for covering branch offices within the bank’s full footprint, in the absence of the assigned Branch Management. Responsible for the total operations of a bank branch office while covering.

Requirements

High School Diploma
5 Years Banking Experience
3 Years Management Experience
Strong Communication and Leadership skills.
Ability to maintain a positive attitude, handle difficult situations and have an open mind.
Needs to be able to handle change, stress, and pressure.
Needs to coach, cross train and motivate employees.
Needs the ability to deal with customers and employees in a professional manner.
Needs the ability to multitask; make fast and accurate decisions and to be organized.
Requires initiative, good judgment skills to determine customer, staff and branch needs.
Knowledge of banks policies and procedures is required.
Spontaneous decision making skills are essential for this position.

Nice To Haves

College Degree or attending college
8 Years Banking Experience
5 Years Management Experience

Responsibilities

Travel to all branches, as required, within the assigned area. Travel to locations outside of your area may be required from time to time. (Orange County, Rockland County, Westchester County, Bronx)
Manages the branch office. Assumes responsibility for all administrative and operational duties.
Responsible for ensuring proper service levels are achieved for all clients, including potential clients, existing clients and clients that are a part of the Private Bank or Orange Wealth Management.
Responsible for staff development and management
Conduct the interviewing process for available positions.
Conduct daily huddles and monthly meetings with staff including but not limited to operational, security, staff and etc.
Motivates, coordinates and monitors employees’ interaction with clients to ensure proper service levels are met.
Maintain the appropriate level of product knowledge to assist clients and offer cross sell opportunities to clients while assisting them. Ensure all branch staff have the appropriate level of knowledge in their position.
Takes a leadership role in maintaining the bank’s culture
Be attentive to the bank building and equipment.
May need to function as a Business Banker
Responsible for audit outcomes and internal controls as they are documented in policies and procedures.
Performs as a mortgage loan originator and ensures submittal of complete mortgage package.
Perform daily, weekly & monthly audit of operations.
Ensure the branch operations are aligned with company policies, procedures, and regulatory requirements
Perform additional duties assigned by management.