Branch Service Manager/Client Associate

RBC • Easton, MD

2d • $50,000 - $80,000

About The Position

The Branch Service Manager is a player-coach and the primary liaison between the Complex management team and the branch on operational matters. The role supports financial advisors, clients, and branch employees while modeling and developing a positive, productive team culture. The Branch Service Manager oversees branch staff and operations, communicates policy and procedural changes, and ensures client securities and transactions are handled accurately and promptly. The position also assists clients with account questions, funds and securities transfers, trades, checks, wires, and ACH transactions.

Requirements

• Bachelor’s degree or job-related experience.
• At least 3 years of financial services experience, with solid knowledge of industry rules and regulations.
• Strong written and verbal communication skills and computer skills.
• Series 7 and Series 66 (or Series 63/65), or the ability to obtain them within 12 months.
• Attention to detail and a mindset focused on making the branch more efficient and effective.

Nice To Haves

• Supervisory experience.

Responsibilities

• Oversee branch staff and operations, including onboarding, training, motivating employees, providing work direction, resolving supervision issues, and escalating matters to the Complex management team as needed.
• Communicate policy and procedural changes and other issues that affect branch employees and their ability to perform their jobs.
• Onboard new accounts and accurately record securities and coupons received from clients, ensure they are credited to the appropriate accounts, and transmit them promptly and accurately to the Complex main office and Minneapolis in accordance with required procedures.
• Oversee cage activities to ensure transactions are processed in a timely manner.
• Build and maintain professional relationships with clients by assisting them and answering account questions.
• Facilitate transfers of funds and securities, complete trades in client accounts, and process checks, wires, and ACH transactions in a timely manner.

Benefits

• Training, development, and learning resources.
• Competitive compensation and flexible benefits.
• 401(k) program with company-matching contributions.
• Health, dental, vision, life, and disability insurance.
• Paid time off.
• Coaching and management opportunities to support professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager