Branch Service Leader

Riverview Bank•Ridgefield, WA

1d•$31 - $36•Onsite

About The Position

The Branch Services Leader is accountable for driving the overall profitability and operational efficiency of an assigned branch. This includes meeting business objectives, executing sales and business development strategies, managing day-to-day operations, and fostering a high performing, engaged team. The leader will ensure the branch operates in alignment with Riverview Bank’s Mission, Vision, and Values.

Requirements

Financial Leadership: Ability to manage budgets and financial planning effectively.
Operational Expertise: Advanced knowledge of retail banking operations, products, services, and compliance requirements.
Sales & Business Development: Proven sales track record, with strong relationship-building and cross-selling skills.
Analytical Skills: Ability to analyze data, make strategic decisions, and manage multiple priorities under tight deadlines.
Technology Proficiency: Strong PC skills, particularly in MS Office, and the ability to adapt to new technologies.
Integrity & Discretion: Ability to handle confidential information with integrity.
Regulatory Compliance: NMLS registration may be required under the SAFE Act of 2008.
Driver’s License & Transportation: Must have a valid driver’s license and reliable transportation for travel.
Minimum of 4 years in retail banking, with at least 2 years in a supervisory or leadership role.
Proven success in team management, business development, and operational excellence.
High School diploma required.
Strong managerial and team development capabilities, including training, coaching, and performance management.

Nice To Haves

Associate’s degree or higher in Business, Accounting, or Finance preferred.
Equivalent experience may be considered.

Responsibilities

Lead and manage all aspects of branch operations to ensure production goals for deposits, loan production, fee income, and client service are met or exceeded.
Ensure service standards are aligned with Riverview Bank's expectations.
Ensure the team delivers exceptional client service.
Address client concerns promptly to maintain branch performance in quality service, accuracy, and efficiency while managing risks effectively.
Approve policy exceptions within defined limits.
Organize and direct branch workflow to minimize risks, optimize procedures, and ensure efficient staff scheduling and management.
Lead training to ensure the branch adheres to all regulatory compliance standards, operational controls, and internal policies.
Maintain a comprehensive understanding of the bank’s policies and industry regulations.
Stay informed on all bank products and services.
Oversee the successful implementation of marketing programs and new product rollouts within the branch.
Develop staff skills through goal-setting, coaching, training, and performance management.
Ensure employees are engaged, knowledgeable, and aligned with the branch’s goals.
Lead the branch’s sales efforts and mentor staff on relationship-building techniques.
Promote cross-selling of bank products and services, ensuring alignment with other departments for client referrals.
Develop and monitor annual and quarterly business plans, including sales targets and expense strategies, to maximize branch profitability.
Communicate the bank’s strategic goals to the team.
Collaborate with Retail Management and HR to recommend workforce levels, improvements, and decision to hiring, terminations, promotions, and performance reviews.
Assist as backup for CSA and CRB positions, as needed.
Represent the bank at local community events, professional organizations, and civic groups, building strong relationships with the community.
Ensure the accuracy and timeliness of audits, certifications, compliance, and reporting.
Address audit, security, or compliance issues promptly and act as a liaison with support departments.
Monitor branch supplies, equipment, and security.
Maintain the physical condition of the branch, coordinating necessary improvements with the Facilities Department.
Ensure all activities comply with state and federal banking laws, regulations, and the bank’s internal policies and standards.