Branch Service and Marketing Technology Specialist

Howard Hanna Real Estate Services•Boone, NC

9d•Onsite

About The Position

Join Our Team at Howard Hanna Allen Tate Real Estate! Position: Branch Services Specialist Location: Boone - Blowing Rock (High Country) Status: Full-Time / Hourly Non-Exempt Manager: Regional Vice President (RVP) Direct Supervisor: Branch Leader Are you organized, tech-savvy, and passionate about helping others succeed? Howard Hanna Allen Tate Real Estate is seeking a Branch Services and Marketing Technology Specialist to join and support the High Country! In this role, you will work closely with the Branch Leader and the VP of Professional Development. In this dynamic role, you’ll provide vital administrative support, drive marketing initiatives, and train agents on essential business and technology tools that empower their success.

Requirements

Associate's degree or 3-5 years of branch operations preferred
Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing.
Proficiency in Google Business Suite and other office technologies.
Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing.
Proficiency in managing social media platforms, including Facebook and Instagram.
High organizational skills in managing multiple projects simultaneously.
Ability to work independently without regular direct supervision.
Ability to adjust direction when the situation warrants.

Responsibilities

Process paperwork for agent onboarding, departures, and transfers
Assist agents with their paperwork review and completion when onboarding
Manage all affiliation paperwork
Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents.
Manage branch supplies, equipment, and workspaces
Maintain office calendars and manage floor duty schedules
Assist with outgoing/incoming mail and phone call transfers
Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs.
Coordinate branch logistics, including building maintenance and equipment.
Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed.
Ensure proper functioning of the office TV and bulletin boards
Assist agents with transaction support, including earnest money and commission check deposits
Provide troubleshooting support for agent tech needs (copiers, computers, phones)
Manage lockbox check-in/check-out and troubleshoot ordering issues
Process earnest money and commission check deposits
Assist in recruiting packages, managing branch social media posts, and organizing events
Coordinate property tours, anniversaries, and monthly recognitions
Maintain branch calendars and facilitate agent enrollment paperwork
Organize and schedule agent one-on-ones and professional development activities
Provide general administrative support to Branch Leaders
Facilitate agent training, webinars, and Lunch & Learns
Collect Essential Services referrals and manage communication with Essential Services partners.
Train agents (individually and in groups) on HHBH’s Business Generation tools: MoxiWorks (Engage, Present, Promote, Insights), RealScout, Spacio, Percy, Adwerx, Boost, Quantum Digital, H-Suite, SkySlope, Testimonial Tree, Agent Website Tools, Google Suite (Docs, Sheets, Slides, Drive, Gmail)
Promote and assist with brand marketing campaigns and tools
Monitor adoption of tools and usage dashboards; follow up with agents as needed
Respond to help desk inquiries related to technology and marketing