Branch Service and Marketing Technology Specialist

Howard Hanna Real Estate ServicesCashiers, NC
Onsite

About The Position

Join Our Team at Howard Hanna Allen Tate Real Estate! Position: Branch Services and Marketing Technology Specialist Location: Cashiers Job Type: Full-Time/Salary non-exempt Are you organized, tech-savvy, and passionate about helping others succeed? Howard Hanna Allen Tate Real Estate is seeking a Branch Services and Marketing Technology Specialist to join our Cashiers office!

Requirements

  • Associate's degree or 3-5 years of branch operations preferred
  • Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing.
  • Proficiency in Google Business Suite and other office technologies.
  • Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing.
  • Proficiency in managing social media platforms, including Facebook and Instagram.
  • High organizational skills in managing multiple projects simultaneously.
  • Ability to work independently without regular direct supervision.
  • Ability to adjust direction when the situation warrants.

Responsibilities

  • Process paperwork for agent onboarding, departures, and transfers
  • Assist agents with their paperwork review and completion when onboarding
  • Manage all affiliation paperwork
  • Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents.
  • Manage branch supplies, equipment, and workspaces
  • Maintain office calendars and manage floor duty schedules
  • Assist with outgoing/incoming mail and phone call transfers
  • Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs.
  • Coordinate branch logistics, including building maintenance and equipment.
  • Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed.
  • Ensure proper functioning of the office TV and bulletin boards
  • Assist agents with transaction support, including earnest money and commission check deposits
  • Provide troubleshooting support for agent tech needs (copiers, computers, phones)
  • Manage lockbox check-in/check-out and troubleshoot ordering issues
  • Process earnest money and commission check deposits
  • Assist in recruiting packages, managing branch social media posts, and organizing events
  • Coordinate property tours, anniversaries, and monthly recognitions
  • Maintain branch calendars and facilitate agent enrollment paperwork
  • Organize and schedule agent one-on-ones and professional development activities
  • Provide general administrative support to Branch Leaders
  • Facilitate agent training, webinars, and Lunch & Learns
  • Collect Essential Services referrals and manage communication with Essential Services partners
  • Train agents (individually and in groups) on HHBH’s Business Generation tools: MoxiWorks (Engage, Present, Promote, Insights), RealScout, Spacio, Percy, Adwerx, Boost, Quantum Digital, H-Suite, SkySlope, Testimonial Tree, Agent Website Tools, Google Suite (Docs, Sheets, Slides, Drive, Gmail)
  • Promote and assist with brand marketing campaigns and tools
  • Monitor adoption of tools and usage dashboards; follow up with agents as needed
  • Respond to help desk inquiries related to technology and marketing

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401 (k) plan
  • Health Savings Account
  • Long-term disability plans
  • Short-term disability plans
  • Paid time off (PTO)
  • Holidays
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