Branch Service and Marketing Technology Specialist
Howard Hanna Real Estate Services•Cashiers, NC
•Onsite
About The Position
Join Our Team at Howard Hanna Allen Tate Real Estate! Position: Branch Services and Marketing Technology Specialist Location: Cashiers Job Type: Full-Time/Salary non-exempt Are you organized, tech-savvy, and passionate about helping others succeed? Howard Hanna Allen Tate Real Estate is seeking a Branch Services and Marketing Technology Specialist to join our Cashiers office!
Requirements
- Associate's degree or 3-5 years of branch operations preferred
- Proven ability to work well with a varied group of individuals while maintaining a positive and professional manner with all levels of management, agents, and staff in person and in writing.
- Proficiency in Google Business Suite and other office technologies.
- Ability to communicate in a clear, concise, and professional manner with all levels of management, agents, and staff, both in person and in writing.
- Proficiency in managing social media platforms, including Facebook and Instagram.
- High organizational skills in managing multiple projects simultaneously.
- Ability to work independently without regular direct supervision.
- Ability to adjust direction when the situation warrants.
Responsibilities
- Process paperwork for agent onboarding, departures, and transfers
- Assist agents with their paperwork review and completion when onboarding
- Manage all affiliation paperwork
- Connect agents with various systems and support teams, including MTS, Mortgage LOs, and Insurance agents.
- Manage branch supplies, equipment, and workspaces
- Maintain office calendars and manage floor duty schedules
- Assist with outgoing/incoming mail and phone call transfers
- Oversee office purchasing, including office supplies, copier toner, yard signs/sign riders, and directional signs.
- Coordinate branch logistics, including building maintenance and equipment.
- Handle shredding services, tech support tickets, and office equipment troubleshooting- assisting the IT department as needed.
- Ensure proper functioning of the office TV and bulletin boards
- Assist agents with transaction support, including earnest money and commission check deposits
- Provide troubleshooting support for agent tech needs (copiers, computers, phones)
- Manage lockbox check-in/check-out and troubleshoot ordering issues
- Process earnest money and commission check deposits
- Assist in recruiting packages, managing branch social media posts, and organizing events
- Coordinate property tours, anniversaries, and monthly recognitions
- Maintain branch calendars and facilitate agent enrollment paperwork
- Organize and schedule agent one-on-ones and professional development activities
- Provide general administrative support to Branch Leaders
- Facilitate agent training, webinars, and Lunch & Learns
- Collect Essential Services referrals and manage communication with Essential Services partners
- Train agents (individually and in groups) on HHBH’s Business Generation tools: MoxiWorks (Engage, Present, Promote, Insights), RealScout, Spacio, Percy, Adwerx, Boost, Quantum Digital, H-Suite, SkySlope, Testimonial Tree, Agent Website Tools, Google Suite (Docs, Sheets, Slides, Drive, Gmail)
- Promote and assist with brand marketing campaigns and tools
- Monitor adoption of tools and usage dashboards; follow up with agents as needed
- Respond to help desk inquiries related to technology and marketing
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (k) plan
- Health Savings Account
- Long-term disability plans
- Short-term disability plans
- Paid time off (PTO)
- Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
