Branch Sales & Service Lead- Bethel, VT

Bar Harbor Bankshares•Royalton, VT

13d•Onsite

About The Position

Bar Harbor Bank & Trust is seeking an experienced retail banking professional to join our team as a Branch Sales & Service Lead in our Bethel, Vermont branch. This role involves representing the bank with professionalism and courtesy, delivering an excellent customer experience aligned with BHBT’s sales and service standards. The Branch Sales and Service Lead provides leadership through influence, stepping in as a leader when management is unavailable. This position handles a wide range of transactions and customer service tasks, with a strong focus on deepening customer relationships by identifying and maximizing sales opportunities. The role is 40 hours per week and is ideal for someone who thrives in a fast-paced, collaborative, and engaging environment.

Requirements

Minimum of a high school degree or the equivalent
Banking, retail and/or customer service experience is required.
Thorough knowledge of Bank products and service
Understanding of cross-departmental functions
Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement
Decision-maker with well-developed interpersonal skills
A role model of the Brand Behaviors and Guiding Principles
Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience
Demonstrated ability to solve problems and acclimate quickly to changing priorities, multi-tasking
Team orientation; working collaboratively with teammates to achieve greater results
Honesty and integrity

Responsibilities

Demonstrates leadership through influence and by coaching colleagues in the absence of management.
May facilitate team meetings and morning huddles.
Processes a wide variety of transactions and customer service requests with emphasis on maximizing and deepening customer relationships.
Builds and maintains personal banking relationships with consumer and business customers.
Responsible for customer outreach activities to customers and prospects.
Serves as a mentor and role model to new retail hires.
Takes ownership of problem resolution, ensuring timely and effective solutions while maintaining a positive customer experience.
Takes leadership responsibility for complex branch operational functions such as audit tasks, cash ordering, scheduling.
Ensures compliance with branch security, audit and compliance procedures.
Effectively handles escalated customer situations and involves appropriate parties as needed.
Demonstrated ability to build network and produce sales results by attending external networking & community events.
Demonstrates a deep understanding of cross-departmental functions with a proven ability to consistently produce a high number of qualified referrals and effectively offer warm hand-off to business partners in all business lines.
May discuss, sell, and close consumer loan products.
A consistent contributor towards meeting branch goals in deposits, loans, referrals, and other categories.
Takes on additional development opportunities and/or assignments that support regional or organization wide business objectives.
Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
Actively participates in individual rock goal setting; works toward achieving individual, branch and department rocks as established.
Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures.