Branch Sales Manager (3036)

STATE DEPARTMENT FEDERAL CREDIT UNION•Washington, DC

16d•$94,654 - $118,317•Hybrid

About The Position

State Department Federal Credit Union is seeking a Branch Sales Manager to lead the overall performance, culture, and strategic direction of the branch. This role is accountable for driving sustainable growth, delivering exceptional member experience, and ensuring operational excellence across all branch functions. The manager oversees daily operations, develops and coaches employees, strengthens member relationships, and ensures the branch meets or exceeds financial, service, compliance, and productivity goals.

Requirements

Minimum three years of experience with a credit union or related financial services company, with at least two years of supervisory or management experience in leading, motivating and developing a successful sales and service team.
Associate’s degree in finance or related field, or an equivalent level of professional experience
Knowledge of general financial institution policies and procedures.
Cash management experience.
Excellent organizational skills.
Excellent verbal and written communication skills.

Responsibilities

Leads all branch staff through effective hiring, onboarding, coaching, performance management, and professional development.
Assigns responsibilities, delegates appropriately, and builds employee capability to ensure strong operational coverage and future leadership readiness.
Oversees daily branch operations to ensure efficient workflows, accurate transaction processing, and consistent adherence to policies, procedures and regulatory requirements.
Maintains comprehensive knowledge of all credit union products, services, and promotions to support staff effectiveness and member engagement.
Ensures high-quality member service across all product lines, including deposit accounts, lending services, digital banking, and specialized offerings.
Responds to member concerns, exercises decision-making authority within established guidelines, and ensures timely resolution of issues.
Monitors branch cash operations, including ordering, balancing, reconciliation, and compliance with security and audit standards.
Partners with internal departments such as Enterprise Knowledge Solutions, Audit, and Collections to maintain accurate records, resolve discrepancies, and support risk-mitigation efforts.
Communicates operational updates, performance expectations, and organizational priorities through regular staff meetings and ongoing communication.
Manages the branch budget, monitors expenses, and contributes to achieving financial, operations, and member-experience goals.
Supports training initiatives by observing staff interactions, providing coaching, and ensuring consistent service delivery standards.

Benefits

Competitive salaries
Exceptional health, dental, and vision insurance within the first 30 days of employment
Matched 401(K) plan with up to 4% SDFCU contribution
Diversity and Inclusion: Work in an environment that values and respects all team members
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
Flexible Work Options: Potential work-from-home options after the introductory period
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
Tuition Reimbursement: Support for your ongoing education and career development
Parking Incentives: Financial incentives for your daily parking
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
Gym Reimbursement: Stay healthy with our gym membership reimbursement program
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment