Branch Sales Manager I (31804)

UK Credit Union•Ashland, KY

5d•Onsite

About The Position

The Branch Manager I directs the day-to-day operations of a smaller UKFCU branch, ensuring it meets organizational goals in service, growth, financial performance, and compliance. With limited lending authority, this position is responsible for team supervision, branch performance metrics, member satisfaction, and representing UKFCU in the community.

Requirements

3–5 years of similar or related experience in retail banking, financial services, or branch operations.
High school diploma or GED required.
Strong leadership and decision-making skills.
Excellent interpersonal communication, with the ability to build rapport and resolve conflicts.
Sound knowledge of financial products, lending practices, and regulatory requirements.
Ability to manage priorities, workflows, and personnel in a dynamic environment.
Commitment to member service and teamwork.

Responsibilities

Assists members and employees with phone calls, answers questions about products and services; resolves problems within authority; refers problems that are beyond authority to the next level supervisor, along with recommendations.
Serve as a primary point of contact for members, delivering exceptional service and resolving escalated concerns.
Promote Credit Union products and services to meet member needs and branch goals.
Monitor and manage daily branch operations to ensure alignment with operational, financial, and compliance standards.
Prepare and submit standard reports; maintain communication with the main office; and participate in scheduled management meetings.
Ensure activities comply with established Credit Union policies and procedures.
Hire, train, schedule, and evaluate branch personnel.
Conduct performance reviews and support employee development.
Allocate branch resources effectively to meet service and operational demands.
Analyze branch performance and take corrective action to address unsatisfactory conditions.
Monitor regulatory and internal audit compliance and address exceptions.
Represent the Credit Union in relationships with members, sponsor organizations, vendors, and community partners.
Foster strong member relationships that support long-term financial wellness and member retention.