Branch Relationship Manager

Consumers National Bank•Alliance, OH

7d•Onsite

About The Position

At Consumers National Bank, our employees are the driving force behind our mission: to make a difference in our communities. We foster a collaborative, community-focused culture where achievements are recognized, employees are empowered, and relationships matter both within our teams and with the customers we serve. We are seeking a Branch Relationship Manager to lead our Alliance location. This role is responsible for the overall success of the branch, combining leadership, sales growth, and operational excellence. You will drive business development by expanding existing customer relationships and generating new deposit and lending opportunities, while also supporting and growing the branch’s consumer loan portfolio. In this position, you’ll oversee daily branch operations to ensure efficiency, accuracy, and an exceptional customer experience. You’ll lead, coach, and develop your team to meet performance and service expectations, fostering a positive, accountable, and customer-focused environment. You will also ensure adherence to all policies, procedures, and regulatory requirements, including compliance, security, and fraud prevention standards. The ideal candidate is a relationship-driven leader who is passionate about community banking, motivated by sales and growth, and committed to developing high-performing teams. You bring a strong customer focus, sound judgment, and the ability to balance business results with an exceptional service experience. We offer competitive compensation, a comprehensive benefits package, and a supportive, team-oriented work environment where you can grow as a leader and make a meaningful impact. Background, credit, and employment checks are required. Consumers National Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.

Requirements

4-year degree in a business-related field or a combination of education and experience
Minimum of 5+ years of service industry management experience, with current or prior banking experience preferred.
Experience calling on and developing business with current and prospective client base
Proven ability to manage and develop staff
Exceptional interpersonal, listening, written, and oral communication skills
Sound understanding of the laws and regulations related to consumer protection and lending
Well-developed analytical, mathematical, and creative problem-solving skills
Demonstrated commitment to excellence through continued involvement in external professional and community organizations
Ability to effectively prioritize and execute tasks while under pressure
Exceptional customer service skills with strong customer service orientation
Skilled in Microsoft Office Suite, banking software, and the use of regular office equipment

Responsibilities

Overall success of the branch, combining leadership, sales growth, and operational excellence.
Drive business development by expanding existing customer relationships and generating new deposit and lending opportunities.
Support and grow the branch’s consumer loan portfolio.
Oversee daily branch operations to ensure efficiency, accuracy, and an exceptional customer experience.
Lead, coach, and develop your team to meet performance and service expectations, fostering a positive, accountable, and customer-focused environment.
Ensure adherence to all policies, procedures, and regulatory requirements, including compliance, security, and fraud prevention standards.