Branch Quality Control Analyst (Remote- Kansas City area only)
About The Position
UMB Personal Banking and Consumer Services offers financial solutions to clients, who value an individualized relationship and advisory experience. For more than a century, we’ve invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals. The backbone of our Consumer Services is our Consumer Operations team- they are the ones that create processes for our branches and review those processes to ensure we are meeting federal regulations and guidelines all while still providing exceptional customer service to our clients. The Branch Quality Control Analyst is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking. The Compliance & Oversight team is comprised of a group of associates that are very hard working and are passionate about protecting the bank while providing support to our branches. At UMB, we want to be everything to our clients and the Compliance and Oversight Specialist team does just that by ensuring UMB’s consumer operations function seamlessly and in a way that protects our client’s financial needs.
Requirements
- 5-7 years of branch / bank operations experience.
- High school diploma or equivalent.
- Have the ability to work independently with minimal supervision.
- Have the ability to build relationships and inspire trust across the organization.
- Have the ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization.
- Have the proficient writing ability and strong experience with Microsoft Suite software and related banking applications.
Nice To Haves
- Ability to travel up to 75% of a scheduled work week.
Responsibilities
- Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate’s understanding of applicable regulatory requirements.
- Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review.
- Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch.
- Assisting in operations related projects, as needed.
- Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team.
- Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments.
- Evaluate operational documentation for monthly operational reporting of branch performance.
- Act as a supportive resource regarding Consumer Banking operations matters.
- Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting.
Benefits
- Paid Time Off
- a 401(k) matching program
- annual incentive pay
- paid holidays
- a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
- health savings, flexible spending, and dependent care accounts
- adoption assistance
- an employee assistance program
- fitness reimbursement
- tuition reimbursement
- an associate wellbeing program
- an associate emergency fund
- various associate banking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
