Branch Operations Support (Public Benefits Specialist, Entry) Bilingual Required (Spanish & English)

State of Oregon•Tigard, OR

2d•Onsite

About The Position

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Bilingual requirement Spanish & English This position requires duties to be completed in both Spanish & English . The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

Requirements

Bilingual in Spanish and English.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).
OR an associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
OR an equivalent combination of education, training, and experience relative to the class concept.
Experience with public-facing responsibilities, including handling incoming communications, coordinating visitor interactions, maintaining confidentiality, and completing administrative tasks with accuracy and attention to detail.
Experience explaining rules, regulations and procedures for a program/service.
Experience using Microsoft Office applications (such as Word and Excel), email systems, and internet-based resources to organize information, maintain records, complete administrative tasks, and communicate effectively.
Experience reviewing, validating, and maintaining detailed data or records to ensure accuracy, completeness, and compliance with established procedures or requirements.
Experience delivering customer service, support, or program services to individuals from diverse communities while adapting communication styles to meet individual needs.
Must possess a valid driver's license and acceptable driving record to use state vehicles.

Nice To Haves

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.

Responsibilities

Provide assistance to individuals and families seeking services by providing specialized assistance on behalf of program staff.
Guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures, and programs by performing case aid duties in collaboration with other branch staff.
Assist customers in meeting emergent needs for SNAP and issues authorized payments for services.
Schedule interview, home visit, referral appointments.
Set up and maintain appointment schedules for multiple workers.
Provide forms to customers to apply for or receive services either from SSP or a contract/community partner.
Receive, review, and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority or Aging and People with Disabilities).
Enter attendance data into the TRACS system on behalf of the Family Stability Coach as documented by the mandatory recipient or contract provider.
Regularly review active case reports and seek appropriate documentation to support attendance being reported or entered.
Send reminders to mandatory recipients and contract partners to obtain timely attendance reporting.
Schedule appointments on behalf of the case manager for home visits, coaching meetings, re-engagement meetings or referrals to appropriate community providers.
Utilize the State’s Electronic Document Management System by scanning necessary documents to electronically store, manage and access case files.
Meet with customers to determine initial eligibility for expedited SNAP when necessary.
Check the drop-box, fax machine and the online caseworker portal for applications and other documentation to identify customer need or request.
Keep forms in reception area supplied.
Perform quality checks on scanned documents to ensure completeness and legibility.