Branch Operations Supervisor

Border States•Saint Joseph, MO

4d•Onsite

About The Position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Saint Joseph, MO Application Deadline: September 30, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Pay Range: Individual compensation is determined based on several factors, including job-related skills and qualifications, education, relevant experience, work location, internal equity considerations, and the overall responsibilities of the position. Job Summary The Branch Operations Supervisor leads and supervises the day-to-day functions of branch operations. Resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Requirements

Minimum 2-year business/trade degree preferred or the equivalent in work experience.
Prior supervisory experience with a minimum of 2 years’ prior customer service or sales experience preferred.
Strong knowledge of electrical products and systems preferred.
Technical ability to understand electrical systems with a minimum of 3 years of prior electrical distribution experience preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Nice To Haves

2-year business/trade degree
Prior supervisory experience
2 years' prior customer service or sales experience
Strong knowledge of electrical products and systems
Technical ability to understand electrical systems
3 years of prior electrical distribution experience
Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

Responsibilities

Serves as a point of contact for all SAP training, system upgrade coordination, and branch change management, as appropriate.
Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
Develops and/or reviews proposals for purchasing equipment.
Coordinates computer, telephone, equipment changes, upgrades, or problems with appropriate corporate staff.
Supervises all inventory modifications using the reason codes in SAP.
Provides leadership during the location’s annual inventory process and with the Inventory committee.
Consistently provides responsive, quality customer service to our customers.
Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition, and problem resolution.
Works closely with Border States sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.
Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
Approves all inventory returns.
Responsible for the payment of all bills and donation payments for the branch within approved limits.
Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
Completed branch reporting, as needed.
May facilitate new employee orientation and onboarding activities
Reviews and approves credit invoices.
May handle facility maintenance.
Performs other duties as assigned by supervisor or other designate.