Branch Operations Supervisor

Liberty Bank • Colchester, CT

4d • Onsite

About The Position

The Branch Operations Supervisor (BOS) oversees daily branch operations, providing comprehensive retail services, while delivering results that align with Liberty Bank’s business objectives. This position is critical in helping the branch achieve its sales, service, and operational goals. In this role, the BOS is responsible for ensuring bank policies and procedures are followed and are compliant with operational standards. The Branch Operations Supervisor fosters an environment that supports opportunities to identify meaningful referrals, while maintaining integrity and ethical standards. The BOS will lead by example and thrive on delivery of exceptional customer service.

Requirements

• Two-year college degree or equivalent work experience.
• Excellent verbal and written communication, problem solving, decision making and time management skills.
• Strong attention to detail with a high concern for accuracy.
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Well organized self-starter that has the ability to forecast and plan effectively.
• Proficiency in Microsoft Office suite of products (Excel, Word & PowerPoint) and position specific software as required.
• Comprehensive knowledge regarding branch business operations and retail services.
• Knowledge of digital banking and Branch Banking-related technology.
• Ability to manage multiple ad hoc assignments.
• Successful record of coaching and mentoring employees and a team to achieve desired results.
• Proven track record of delivering results in a complex and dynamic environment.

Nice To Haves

• Availability to work weekends and/or extended hours as required to run the business.

Responsibilities

• Ensuring branch operations are in accordance with bank policies and procedures.
• Meeting/exceeding individual referral goals.
• Overseeing operational performance, identifying opportunities to enhance efficiencies across the branch, and providing leadership to gain support and implement new processes.
• Engaging with customers and employees to create a positive customer experience and team environment.
• Exceeding customer service standards and positively influencing overall Teller Customer Experience survey results.
• Providing oversight and identifying risks on operational activities.
• Ensuring compliance with State and Federal Regulations.
• Protecting the interest of the bank and minimizing loss through adherence to security measures and other policies and procedures.
• Identifying fraudulent activity to prevent potential losses to the Bank.
• Modeling and ensuring a collaborative and supportive culture within the branch team as well as when interacting with interdepartmental contacts and resources.
• Partnering closely with the Retail Support team to identify opportunities for enhancements to functional operations and processes.
• Responding to customer questions and concerns; able to resolve appropriately or refer to other resources as necessary.
• Proactively engaging in opportunities to learn new and existing products and services.
• Appropriately identifying and recommending products and services to customers to build and deepen customer relations.
• Accurately and efficiently performing a range of customer service transactions.
• Processing transactions accurately and efficiently.
• Maintaining and balancing a cash drawer.
• Researching and resolving transaction/cash discrepancies.
• Processing and settling ATM and/or Vault.
• Ensuring workstation and teller line/POD areas are organized and maintained to satisfy Liberty Bank standards.
• Providing leadership oversight in the absence of the Branch Manager.
• Mentoring and coaching teller staff.
• Promoting a positive image of Liberty Bank; developing and maintaining effective business relationships with customers and staff, serving as a liaison between branch and corporate departments.
• Applying demonstrated knowledge of applicable banking laws and regulations; responding effectively and in a timely manner to organizational, business, and regulatory changes.
• Recommending systems and/or procedural changes to senior management.
• Notifying appropriate personnel to ensure branch facilities and equipment are well maintained; ensuring inventory and supplies are maintained.
• Performing other duties as requested.

Benefits

• Socially responsible and sustainable future initiatives and investment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree