Branch Operations Supervisor - Commercial Lines

Insurance Office of America•Binghamton, NY

42d•$70,000 - $85,000•Hybrid

About The Position

Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.

Requirements

2+ years of industry experience with deep, wide-ranging industry knowledge
All required active licensing
Outstanding communication and people management skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)

Responsibilities

Manage Account Management staff, monitor performance, and provide coaching.
Ensure compliance with HR processes and policies.
Ensure productivity, efficiency, quality, and service standards.
Manage staff days off calendars for service continuity.
Ensure appropriate staffing levels and recommend adjustments.
Participate in interviewing and hiring recommendations.
Prepare and deliver performance evaluations.
Provide coaching, consultation, and training.
Encourage growth and development of personnel.
Develop future branch operations leaders.
Promote IOA culture and improve engagement.
Identify gaps and implement corrective actions.
Monitor and interpret performance data.
Maintain transparent communication with leadership.
Develop and ensure compliance with core work processes.
Implement and enforce company policies.
Maintain high technical competence and industry expertise.
Continuously improve management and leadership skills.
Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
Demonstrate integrity and leadership.