Branch Operations Specialist
About The Position
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with branches serving Portland, Vancouver, and Hood River. Since 1942, our mission has been simple: be our members' financial partner for life. We support our communities through financial literacy programs, community involvement, and personalized service. As a smaller credit union, we're able to build meaningful relationships with our members, many of whom have trusted us for generations. As a Branch Operations Specialist, you'll conduct and support the day-to-day operational functions that keep the branch running smoothly. This role is ideal for an experienced banking or credit union professional who enjoys balancing member service with operational responsibilities. You'll have the opportunity to build relationships with our loyal membership while ensuring branch processes are completed accurately and efficiently.
Requirements
- 1 to 3 years of experience as a Teller, Member Service Representative, Universal Banker, or Contact Center Representative
- Experience with account maintenance and member transactions
- Strong communication and member service skills
- Ability to work independently with minimal supervision
- Excellent attention to detail and organizational skills
- Reliability, accuracy, and a professional attitude
Responsibilities
- Manage branch operational tasks, including monthly audits, weekly cash ordering, vendor relationships, and over/short reporting
- Welcome members and provide information about Credit Union products and services
- Process deposits, withdrawals, transfers, loan payments, wires, disputes, card orders, and other member requests
- Perform account maintenance, including opening sub-accounts and certificates, processing Powers of Attorney, and handling deceased member accounts
- Balance cash drawers and transactions daily
- Maintain accurate records and ensure compliance with Credit Union procedures
- Deliver exceptional service while building strong member relationships
Benefits
- Competitive pay: $24 - $29 per hour
- 4 weeks of paid time off (PTO)
- Health coverage starting after 30 days
- 401(k) with company match after 6 months
- Paid life, long-term disability (LTD), and AD&D insurance
- Paid holidays and volunteer time
- Employee loan discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
