Branch Operations Manager

Nebraska Machinery Company•Charlotte, NC

17d

About The Position

The Branch Operation Manager will have overall responsibility for the critical issues of branch operation and profitability, including sales, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues. The Branch Operation Manager oversees the day-to-day operations of the assigned branch(s) with respect to operations, parts, service, inside sales, transportation & logistics, P/L and employee related items. This role builds and manages a competent team by effectively hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures. The Branch Operations Manager leads the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity. This role identifies areas for improving its competitive position as well as maximizing the profitability of the work location. The Branch Operations Manager sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of Vancer. The Branch Operations Manager prepares yearly business plan forecasting revenues, expenses, fleet ROI and utilization and overall branch growth. This role handles or assists in the resolution of customer service issues, ensuring a high level of customer service is at or above goal. The Branch Operations Manager continues to increase the market penetration of the branch and increase revenue. This role directs branch operations including recommending best practices, reducing overall costs, driving revenue growth and supporting customer satisfaction. The Branch Operations Manager develops and maintains branch metrics tracking and reporting branch numbers. The Branch Operations Manager prepares, submits and reports on annual budget proposals and develops and tracks Key Performance Indicators (KPIs). This role monitors and ensures safety and environmental compliance, including maintaining all records and documentation.

Requirements

Overall responsibility for the critical issues of branch operation and profitability, including sales, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues.
Builds and manages a competent team by effectively hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures.
Leads the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity.
Identifies areas of improving its competitive position as well as maximizing the profitability of the work location.
Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of Vancer.
Prepares yearly business plan forecasting revenues, expenses, fleet ROI and utilization and overall branch growth.
Handles or assists in the resolution of customer service issues.
Ensures a high level of customer service is at or above goal.
Continue to increase the market penetration of the branch and increase revenue.
Directs branch operations including recommending best practices, reducing overall costs, driving revenue growth and supporting customer satisfaction.
Develops and maintains branch metrics tracking and reporting branch numbers.
Prepares, submits and reports on annual budget proposals.
Develops and tracks Key Performance Indicators (KPIs).
Monitors and ensures safety and environmental compliance. This includes maintaining all records and documentation.

Responsibilities

Oversees the day-to-day operations of the assigned branch(s) with respect to operations, parts, service, inside sales, transportation & logistics, P/L and employee related items.
Builds and manages a competent team by effectively hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures.
Leads the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity.
Identifies areas of improving its competitive position as well as maximizing the profitability of the work location.
Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of Vancer.
Prepares yearly business plan forecasting revenues, expenses, fleet ROI and utilization and overall branch growth.
Handles or assists in the resolution of customer service issues.
Ensures a high level of customer service is at or above goal.
Continue to increase the market penetration of the branch and increase revenue.
Directs branch operations including recommending best practices, reducing overall costs, driving revenue growth and supporting customer satisfaction.
Develops and maintains branch metrics tracking and reporting branch numbers.
Prepares, submits and reports on annual budget proposals.
Develops and tracks Key Performance Indicators (KPIs).
Monitors and ensures safety and environmental compliance. This includes maintaining all records and documentation.