Branch Operations Manager - Scarborough

Saco & Biddeford Savings Institution • Scarborough, ME

1d • Onsite

About The Position

This position is responsible for overseeing the tellers and customer service staff, as well as maintaining the operational excellence of their assigned branch. The role focuses on providing high-quality customer service, assisting the Market Manager with outreach initiatives, and performing the duties of the Market Manager in their absence. It involves building customer relationships, identifying needs, and referring appropriate products or services. The position also includes significant supervisory responsibilities related to staff management, training, performance, and compliance.

Requirements

• High school graduate or equivalent.
• Respectful of and works effectively with others.
• Three-to-five years of progressively responsible experience in a financial institution with a background in retail banking operations, lending and supervision or management.
• Excellent supervisory, customer service, sales, organizational, and verbal and written communication skills.
• Computer literate, with experience in Microsoft Office products, esp. Word.
• Expert Knowledge of Teller & CSR procedures, rules and regulations.
• Able to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Ability to read/see documents and computer screens, to communicate in person and via the telephone and use a computer and other office equipment.
• Dependable and conforms to punctuality and attendance standards.
• Able to travel to all bank locations.

Nice To Haves

• College degree preferred.

Responsibilities

• Overseeing tellers and customer service staff.
• Maintaining the operational excellence of the assigned branch.
• Providing feedback and ideas for improving customer experience.
• Assisting the Market Manager with outreach initiatives and customer service activities.
• Performing the duties of the Market Manager in their absence.
• Building relationships with new and existing customers by identifying their needs and determining appropriate products or services.
• Referring customers to other bank personnel when necessary.
• Following Affirmative Action Plan when selecting candidates.
• Providing orientation and training for new employees.
• Assigning work to employees and communicating performance expectations.
• Leading weekly (daily preferred) staff meetings focused on branch procedures.
• Conducting regularly scheduled "one on one" performance appraisals with a written appraisal at least annually.
• Recommending performance awards and/or increases.
• Approving time cards/attendance sheets and resolving time off requests.
• Participating in activities associated with the management of workplace health and safety.
• Helping employees address and resolve concerns and complaints.
• Addressing performance issues on a timely basis.
• Coaching and mentoring employees by scheduling courses offered by Learning and Development.
• Developing branch staff to be wholly proficient in their individual roles.
• Consulting with Human Resources as needed.
• Maintaining knowledge of and ensuring compliance with federal and state banking regulations and bank policies and procedures.
• Serving as the branch’s primary contact for internal audit, compliance, operations, and networking.
• Maintaining a strong understanding of the Banks electronic delivery systems.
• Maintaining a general understanding of all consumer and commercial loan products.
• Performing other miscellaneous duties or special assignments.
• Performing duties of customer service representative, teller, and other operational positions as needed.
• Assisting the Market Manager with consumer loan interviewing and processing by underwriting applications and boarding loans.
• Assisting the Market Manager in attaining sales goals, including developing internal sales initiatives and staff training.
• Assisting Market Manager in community activities.
• Attending all required meetings and training.
• Complying with federal and state banking regulations, as well as bank and department policies and procedures.
• Serving on various committees as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED